How do I make changes or corrections to my completed registration record?
To make changes or corrections, just use your username or registered email address and password (provided in your registration confirmation email) to access your registration account
How do I make my hotel arrangements if I didn’t do it during the registration process?
If you chose to make your hotel room reservation at a later time, you can access your account
with your username and password.
I made my hotel registration when I registered for the conference, where can I find my confirmation details?
You will receive a separate hotel reservation acknowledgement.
Who do I contact with questions about the hotel?
If you have any questions related to your housing, send an email to
and remember to include your name and email address or give our Hotel Contact Center a call, toll-free at (877) 855-6287, Monday–Friday, 8:30 a.m.–9:00 p.m. ET.
How do I get documentation for a visa application?
Please contact Ellucian Live 2017 Customer Service at
and we will provide you with a letter of invitation for Ellucian Live 2017.
When will the Ellucian Live 2017 schedule builder open?
The schedule builder
is now available. Please help us by building your schedule as early as possible so we ensure the proper room size. You’ll log in with the username and password you set up when registering.
When I registered, I received a message that my confirmation is on hold to obtain proper validation. What does this mean?
Because Ellucian Live 2017 is a customer-focused event, we restrict attendance to current Ellucian customers on valid maintenance agreements, Ellucian employees, approved third-party consultants, partners, and invited guests. We simply need time to confirm that you fall into one of these categories. Ellucian Live Customer Service will be contacting you within five business days after you registered to gather any additional information.
What is your cancellation policy?
What is your substitution policy?
A full conference, single day, or Ellucian Degree Works™ Forum substitution may be made at any time for a paid-in-full registrant from the same institution. A pre-conference training substitution from the same institution must be made prior to 30 days before the session (February 17, 2017). There is a $50 processing fee on all substitutions which must be paid via credit card at the time the substitution is processed.
What is the payment policy to ensure that my registration fee is not increased?
Your registration must be paid in full by the early-bird 1 price (December 16, 2016), early-bird 2 price (December 17–February 10), and regular price (February 11 and beyond) deadlines in order to receive the pricing for those discounts. If you are paying by check, please note that the check must be postmarked by the corresponding deadline date in order to receive that pricing.
You may pay any balance online via credit card by accessing your account. If you are paying by check, please include a copy of your invoice. If your institution is paying for multiple invoices with one check, a copy of each invoice being paid must accompany the payment.
A purchase order is not an accepted form of payment. If you arrive onsite with a balance due, you will be required to pay the full onsite price for your registration package.
What is the Ellucian Executive Forum and how can I attend it?
The Ellucian Executive Forum 2017 is fee-based and held independently from Ellucian Live 2017. The forum is an invitation-only event for executives of Ellucian customers on valid maintenance agreements. Registration is not open to the public and strictly limited. The forum focuses on how executives can effectively address today’s landmark challenges while continuing to ensure student success.
I am a third-party consultant working full time in a managerial role with a current Ellucian customer. Can I participate at Ellucian Live 2017?
Third-party consultants can register for Ellucian Live 2017 but will require approval by Ellucian, must sign a non-disclosure agreement, and pay a registration fee. Approved third-party consultants are not permitted access to the post-conference audio content and onsite registration is not available.
Third-party consultants are not permitted to enroll in pre-conference training sessions or attend the Ellucian Executive Forum or the Ellucian Degree Works™ Forum.
How do I get a guest pass?
A guest pass can be purchased for your guest to attend the evening event on Tuesday evening, March 21. The guest(s) must be 21 years of age. There is a limit of two guest passes per attendee.
Pre-conference training is fee-based and held independently from Ellucian Live 2017, March 17–18. Our interactive classroom environment is a great way for you to hone your skills and network with your peers.
The fee-based forum, held independently from Ellucian Live 2017, is focused entirely on Ellucian Degree Works. It is an excellent opportunity for users to learn about the solution and future plans, share ideas and experiences, and network with peers. Experts provide insider tips to help you improve your use of Ellucian Degree Works for degree compliance evaluation and student educational planning.
This is my first time to Orlando, Florida. What is there to do there?
Endless theme parks. Dozens of innovative and acclaimed restaurants. Nightlife options galore.
Orlando’s got it all
If I attend a session eligible for CPE credits, where do I get the paperwork?
Continuing Professional Education (CPE) credit form(s) will be available to download and print before the conference and you can also pick them up at the registration desk when you arrive. Forms need to be signed by both you and the session leader.
Will there be a virtual Ellucian Live 2017?
No. We will not be broadcasting a virtual conference this year.
Will attendees have access to recorded resources after the conference?
This year we’re recording more than 600 sessions and synching audio with screen captures. These recorded resources will be available to attendees via the My Ellucian Live portal. Ellucian Live 2017 full conference/single-day attendees have access to all recorded sessions at no additional cost.