Frequently asked questions

How much will it cost to attend Ellucian Live 2018?

We have three phases of rates to attend Ellucian Live and they will remain flat from the last two years. The first Early Bird rate will be $995 and will open mid-October.

What is the Ellucian Degree Works™ Forum?

Held independently from Ellucian Live 2018, this fee-based forum focuses exclusively on Ellucian Degree Works and offers attendees the opportunity to explore the solution in depth, network with peers, share ideas and experiences, and find out what’s new and next.

What is the Ellucian Executive Forum, and how can I attend?

The Ellucian Executive Forum, held independently from Ellucian Live, is an invitation-only, fee-based event for executives of Ellucian customers on valid maintenance agreements. Registration is not open to the public and is strictly limited. It focuses on how executives can effectively address today’s key challenges while continuing to ensure student success.

I am a third-party consultant working full time in a managerial role with a current Ellucian customer. Can I participate in Ellucian Live 2018?

Third-party consultants may register for Ellucian Live 2018, but they require approval by Ellucian, must sign a non-disclosure agreement, and must pay a registration fee. Approved third-party consultants will not have access to post-conference audio content, and on-site registration is not available.

Third-party consultants are not permitted to enroll in pre-conference training sessions or attend the Ellucian Executive Forum.

What is pre-conference training?

Pre-conference training is fee-based and held independently from Ellucian Live 2018. Come hone your skills and network with your peers in our interactive classroom environment! Pre-conference activities will be held at the San Diego Convention Center and satellite locations nearby.

This will be my first time visiting San Diego. What’s it like?

With world-class attractions, a thriving urban core, 70 miles of spectacular coastline, and near-perfect weather year-round, San Diego offers a sophisticated art, dining, and nightlife scene. Come explore San Diego—“California’s beach city”!

How do I access the Ellucian Live Recorded Resources?

Recordings from Ellucian Live 2017 are available to conference attendees and those who have paid to access the recordings. For instructions on how to access the recordings, click here.

Note: Recordings from Ellucian Live 2016 are still available. For instructions on how to access the recordings, click here.

This is my first time to San Diego, CA. What is there to do there?

San Diego is an incredible city with tons of things to see and do. Click here to learn more.

How do I make changes or corrections to my completed registration?

To make changes or corrections, use your username or registered email address and password (provided in your registration confirmation email) to access your registration account here.

How do I make my hotel arrangements if I didn’t do it during the registration process?

If you chose to make your hotel room reservation at a later time, you can access your account here with your username and password.

I made my hotel registration when I registered for the conference, where can I find my confirmation details?

You will receive a separate hotel reservation acknowledgement.

Who do I contact with questions about the hotel?

If you have any questions related to your housing, send an email to [email protected] and remember to include your name and email address, or call our Hotel Contact Center toll-free at 877.855.6287, Monday–Friday, 8:30 a.m.–9:00 p.m. ET.

How do I get documentation for a visa application?

Please contact Ellucian Live 2018 Customer Service at [email protected] and we will provide you with a letter of invitation for Ellucian Live 2018.

When will the Ellucian Live 2018 schedule builder open?

The schedule builder feature will open in December. Please help us by building your schedule as early as possible so we ensure the proper room size. You’ll log in with the username and password you set up when registering.

When I registered, I received a message that my confirmation is on hold to obtain proper validation. What does this mean?

Because Ellucian Live 2018 is a customer-focused event, we restrict attendance to current Ellucian customers on valid maintenance agreements, Ellucian employees, approved third-party consultants, partners, and invited guests. We simply need time to confirm that you fall into one of these categories. Ellucian Live Customer Service will be contacting you within five business days after you registered to gather any additional information.

What is your substitution policy?

A full conference, single day, or Ellucian Degree Works™ Forum substitution may be made at any time for a paid-in-full registrant from the same institution. A pre-conference training substitution from the same institution must be made prior to 30 days before the session (March 7, 2018). There is a $50 processing fee on all substitutions, which must be paid via credit card at the time the substitution is processed.

What is the payment policy to ensure that my registration fee is not increased?

Your registration must be paid in full by the early-bird 1 price (December 15, 2017), early-bird 2 price (December 16, 2017–February 16, 2018), and regular price (February 17, 2018 and beyond) deadlines to receive the pricing for those discounts. If you are paying by check, please note that the check must be postmarked by the corresponding deadline date to receive that pricing.

You may pay any balance online via credit card by accessing your account. If you are paying by check, please include a copy of your invoice. If your institution is paying for multiple invoices with one check, a copy of each invoice being paid must accompany the payment.

A purchase order is not an accepted form of payment. If you arrive onsite with a balance due, you will be required to pay the full onsite price for your registration package.

What is the Ellucian Executive Forum and how can I attend it?

The Ellucian Executive Forum is fee-based and held independently from Ellucian Live 2018. The forum is an invitation-only event for executives of Ellucian customers on valid maintenance agreements. Registration is not open to the public and strictly limited. The forum focuses on how executives can effectively address today’s landmark challenges while continuing to ensure student success.

I am a third-party consultant working full time in a managerial role with a current Ellucian customer. Can I participate at Ellucian Live 2018?

Third-party consultants can register for Ellucian Live 2018 but will require approval by Ellucian, must sign a non-disclosure agreement, and pay a registration fee. Approved third-party consultants are not permitted access to the post-conference audio content and onsite registration is not available.

Third-party consultants are not permitted to enroll in pre-conference training sessions or attend the Ellucian Executive Forum.

How do I get a guest pass?

A guest pass can be purchased for your guest to attend the Customer Appreciation Event on Tuesday evening, April 10, 2018. The guest must be 21 years of age. There is a limit of two guest passes per attendee.

If I purchase a day pass for Tuesday, can I attend the Customer Appreciation Event that evening?

No, your day pass does not include entry to the Customer Appreciation Event. You will need to purchase a guest pass to attend the event.

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