Ellucian Help Desk Services

Ellucian Help Desk Services

Ellucian Help Desk Services delivers superior customer service for your institution 24/7, 365 days a year, assisting students, faculty, and staff with Tier 1 support for IT, enrollment management, financial aid, and student services. With Ellucian Help Desk Services, you spend more time focusing on your students and less time on managing contact centers.

Support tailored to your institution’s needs

Meet demand

Meet demand

Improve the student experience with one-stop access to financial aid and support services.

Attract students

Attract students

Recruit, enroll, and retain students with complete enrollment management services.

Reduce cost

Reduce cost

Our ITIL best practices reduce the cost of delivering world-class technical support services.

Improve performance

Improve performance

Contact center analytics help you provide an unmatched level of service to students, faculty, and staff.

Features

24/7/365 service coverage

24/7/365 service coverage

Our service includes phone, web, live chat, self-service portal, and email solutions.

Scalability

Scalability

Ellucian scales our resources required to meet peak calling times, seasonal demand, after-hours calls, and support new services.

Contact center experts

Contact center experts

Ellucian provides a team of specialized, experienced, and highly trained full-time technical support and customer service staff.

Focus on higher education systems

Focus on higher education systems

Our higher education experts support mobile, desktop, and campus systems including more than 100 different applications and technologies.

Financial aid services

Financial aid services

Ellucian Help Desk experts augment your team and increase the availability and responsiveness to student financial aid questions.

Student enrollment and retention services

Student enrollment and retention services

Ellucian provides accurate and current information through the admissions cycle and manages inquiries from prospects, applicants, and accepted candidates.

Contact center analytics

Contact center analytics

Dashboards for detailed performance reporting and quality assurance help you provide an unmatched level of service for students, faculty, and staff.

How it works

Ellucian Help Desk Services helps your institution deliver a consistent student experience by centralizing service requests, expanding hours of service to accommodate online and working learners, and reducing response times to questions. It, frees up time so your staff can work more effectively on other issues that require their specialized skills.

A help desk designed for today

Who uses Ellucian Help Desk Services?

For more than 20 years, Ellucian has provided contact center services exclusively to colleges and universities.