Ellucian Help Desk Services

Ellucian Help Desk Services

Today’s students juggle work and family commitments on top of their studies. They need answers around the clock. Ellucian Help Desk Services deliver the comprehensive support students need to stay on track and graduate.

Provide superior customer services 365 days a year

Anytime access

Anytime access

Support is available 24/7 to deliver answers, pronto.

Online requests

Online requests

It’s easy for students and faculty to submit trouble tickets and request support anytime.

Expert support

Expert support

Professional, responsive customer representatives put you first.

Meet demands

Meet demands

Services can scale to meet seasonal peak call demand and support new technologies.

Features

24/7 service coverage

24/7 service coverage

lets you redirect basic questions and handle routine requests more effectively for any student who needs immediate and individualized service.

Multichannel support

Multichannel support

includes a dedicated toll-free number, branded websites, access to co-managed knowledge resources, and chat features.

Dedicated professionals

Dedicated professionals

answer questions ranging from financial aid and recruiting to registration and placement testing.

Metrics tracking

Metrics tracking

for performance and quality assurance help you provide an unmatched level of service for students, faculty, and staff.

How it works

With Ellucian Help Desk Services, you can deliver a consistent student and faculty experience by centralizing service requests, expanding hours of service to accommodate online and working learners, and reducing response times to questions they need answered.

A help desk designed for today

Who is using Ellucian Help Desk Services?

Ellucian Help Desk Services provide support to more than 67 colleges and universities, and respond to more than 800,000 calls for assistance each year with an average response time within 60 seconds and a 70 percent resolution rate.

Working with staff from Ellucian has all been positive. It has been rewarding to find partners to navigate through the world of technology and having people who can help get things done.
Rachel Nichols, Vice President, Enrollment Management, Lenoir-Rhyne University