Ellucian IT Operations

Ellucian IT Operations

Achieving efficiency in your IT operations requires that you have the expertise to troubleshoot, understand all the details of the systems, procure new technology and train others—all of which may involve multiple in-house hires. Another option is Ellucian IT Operations through which we provide all these skills and more, and for a predictable budget.

Improve technology performance without adding resources

Enhance services

Enhance services

Evolve your IT systems to meet tech-savvy students’ expectations.

Advance technology

Advance technology

Refresh your network cost effectively.

Maximize investments

Maximize investments

Apply best practices to improve efficiencies and lower costs.

Optimize resources

Optimize resources

Let us take care of IT, so you can focus on meeting institutional objectives.

Features

Network monitoring

Network monitoring

regular security scans, forensic support, and resource use analysis improve service levels.   

Expert service providers

Expert service providers

deliver a stable and predictable technology environment that supports your institution’s success and growth.

Capable resources

Capable resources

can scale seamlessly to provide expertise as your needs change.  

ITIL®-based approach

ITIL®-based approach

ensures best practices for delivery and ongoing management.

Advanced technology

Advanced technology

for real-time monitoring, notification, and security scanning help you maximize your return on investment.

Hosted, remote, and SaaS options

Hosted, remote, and SaaS options

reduce the complexity of your IT infrastructure and create a more stable technology foundation.

How it works

Ellucian IT Operations provides the technology you need at a price that fits. We’ll procure, deploy, and manage an end-to-end infrastructure with advanced capabilities based on in-demand technologies—and offer it for a fixed monthly cost, eliminating the big, one-time line item that is so hard to justify. This solution suite includes implementation services, project management, network monitoring, and financing to help you address your IT priorities.

Your support network

Ellucian IT Operations includes a network of more than 600 resources available to help on-site subject matter experts support your institution’s highest priorities and make sure your IT systems are running efficiently.

I think the biggest advantage to a service like this is the 24/7 availability. [Development officers] need the assurance that the system is going to be there, and if something happens in the wee hours, there will be somebody available to get it back up.
Jerome Posatko, Director, Development Operations and Systems, Smithsonian