Ellucian Student Services
With constrained budgets, declining state support, and fewer resources, colleges and universities today are expected to maximize efficiencies, reduce expenses, and serve students better than ever before. It’s little wonder that today’s overloaded Help Desk staff finds it difficult to respond in a timely or adequate way to growing student demands for 24/7 service.
Ellucian Flexible Support Services give your institution the ability to deliver a consistent student experience by centralizing service requests, expanding hours of service to accommodate online and working learners, and reducing response times to questions critical to their success. Help Desk services that put students first foster the kind of responsive climate that today’s college students are seeking.
Our highly trained specialists focus on the technologies your faculty, students, and staff use most frequently. That expertise is combined with a scalable infrastructure and the lowest staff turnover in the industry. With Ellucian Flexible Support Services, you can eliminate critical points of failure, increase customer satisfaction, improve system availability, and demonstrate to your community that you understand how to meet their expectations.
Flexible Support Services also provides your institution with always-available support answering questions ranging from financial aid and recruiting to registration and placement testing.
Some of the unique ways this service benefits your institution include:
- Dedicated toll-free number or branded website
- Ability to submit online requests via the web
- Expert customer support representatives
- Performance and quality assurance metrics tracking
- Scalability to meet seasonal peak call demand and new technologies
- 24x7x365 service coverage