Ellucian Customer Success Managers

Keeping an institution running in top form is no easy task. You have goals and objectives tied to strategic plans. That's where a Customer Success Manager (CSM) can help. A CSM is tied directly with your Ellucian account, providing meaningful resources and communication to ensure that you get the most out of your Ellucian solutions.

Find the right tools and resources.

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Gain control

Learn how to access and use the right resources for your institution.

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Reduce risk

Create a foundation for the successful adoption of Ellucian solutions.

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Save time

Get the answers you need to help reduce delays during adoption.

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Stay connected

Improve your adoption experience through continuous communication.

Features

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Engaged higher education professionals

offer a seamless connection to Ellucian resources, working with you to support your needs and create a win/win situation.

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Advocates who know your institution's priorities

listen to you and share your feedback with Ellucian to enable adoption and success. 

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Responsive analysts

take meaningful action to quickly connect you to the right resources, tools, utilities, and answers that will resolve your questions and issues.

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Why us?

With 40 Customer Success Managers covering 40 countries and supporting 2,400 customers, CSMs ensure that your institution's business needs and Ellucian solutions are aligned—helping you maximize the return on your Ellucian investments.

Empower: CSMs educate you on how to access and use existing content, support resources, and successful practices of peers

Excel: CSMs help you prepare for and achieve successful adoption of your Ellucian solutions

Expedite: CSMs respond quickly to help reduce delays during adoption

Evaluate: CSMs maintain a continuous feedback loop throughout adoption to improve your experience

 

How it works

Your time is valuable.

Customer Success Managers employ a diverse communication strategy to provide quick, up-to-date information–especially important for those who need fast, relevant information. With a CSM, you get monthly updates, performance metrics, release updates, and product adoption notices.