Ellucian Maintenance Advantage Program

Ellucian Maintenance Advantage Program

Institutions invest in Ellucian systems and software to keep their campuses running smoothly. The Ellucian Maintenance Advantage Program helps you enhance your investment by providing technical support, resources, and access to a knowledgeable peer community.

Get the most value for your investment

Improve service

Improve service

Keep your solutions current and operating at peak performance.

Build expertise

Build expertise

Browse our knowledge repository for insider solution guidance and techniques.

Make connections

Make connections

Tap our online peer community for best-practice advice on how to solve problems.

Consult analysts

Consult analysts

Get answers and unmatched technical advice from solution experts.

Features

Unlimited support

Unlimited support

means you can ask functional or technical questions regarding your Ellucian solutions and get notifications when product reference materials are updated.

New product releases

New product releases

are yours for major and minor updates, along with correction detection, resolution support and other technical support.

Real-time dashboards

Real-time dashboards

allow you to see your institution’s support cases with Ellucian, monitor responsiveness, and understand status and trends.

Online courses

Online courses

provide essential on-demand Ellucian product training so you can take full advantage of features that speed adoption.

Advantage Plus, our most comprehensive support level, also offers 24/7 access to support analysts, annual software and service reviews, priority case escalation, and more.

How it works

As an Ellucian Maintenance Advantage member, you get access to the Ellucian Support Center, where you can find all the information you need to keep your skills current and your systems running efficiently. The Ellucian Support Center is accessible through our single sign-on portal, the Ellucian Hub.

If you’re a current client, please self-register for an account.

Who is using Ellucian Maintenance Advantage services?

More than 2,100 active customers count on our support services to maximize their solution investment.

Products meet expectations, Customer Support is incredible, and my experience with the company has been superb!
Melinda Kramer, Auburn University at Montgomery

Our global team of dedicated, customer-focused solution experts, by the numbers:

Analysts

  • 200 higher education support analysts
  • 12+ years average higher education experience

Community

  • 48,000+ participants in virtual communities
  • 1,900+ user documents in the repository

Development Staff

  • 625 total staff