Frequently Asked Questions for Ellucian Hub Registration


What should I do if I forget my password?

By clicking the Forgotten Password link on the sign in page, you can request a Password Reset link be sent to you. Follow these steps:

  • Enter your email address (must be the email address you registered with), or the username you set up when you registered.
  • Click the Send Email button, and the reset password link will be sent to your email.
  • The link will come from: @okta.com. Make sure this domain is not blocked by your system or not set to fall into your junk/spam folder.

What is my username?

This is the username that you selected when you registered. It is also on the activation email you received from Okta after you created your account.

What if I forget my username?

If you forget your username, please send an email to [email protected]. This will create a Case in the system, and the Ellucian ActionCenter can provide your username.

Why does my username have @ellucian.me?

The @ellucian.me is for system use only, because some directories require usernames to be in email format. You should not use that to access the Ellucian Hub. Just leave the @ellucian.me off, and that is your username.

Why am I locked out of my account?

The lockout occurs after multiple unsuccessful tries to log into the Ellucian Hub. In this case, please send an email to [email protected], and the Ellucian ActionCenter can generate a Reset Password link which will unlock your account when you activate the link.

Why is my registration waiting on ECC verification?

When a new contact registers, who is not currently in our database, or if a contact registers with a different email address, not in our database, their employment must be verified before the registration process can continue. An email is sent to a contact at their institution, asking for verification of employment. For this reason, this verification can take up to 5 days. If you have questions about your registration, please send an email to [email protected], and the Ellucian ActionCenter will assist you.

What url should I use to connect to the Ellucian Hub?

The url for the Ellucian Hub is https://ellucian.okta.com.