Come shape what’s next: Top 10 ways to engage with Ellucian Live Online

Ellucian Live Online 2020

Key Takeaways

  • Watch the demo video to get familiar with the platform
  • Complete your profile so you can connect with like-minded individuals
  • Engage with presenters and community members in the Discussion section

As we count down to the start of Ellucian Live Online, we’re realizing more and more what a special opportunity we have in front of us. While we are sad not to be meeting in person, having a virtual experience gives us an opportunity not only to present Ellucian Live Online to you, it gives us an opportunity to create this experience with you.

Because one of the things that makes Ellucian so special is this community—our shared experiences, our dedication to higher education, and our relationships that in some cases go back decades.

In recent weeks, this community has mobilized to guide each other through some tough times, shared best practices on everything from business continuity to distance learning to the CARES Act and funding solutions. It’s a community that truly understands the nuances of higher education and knows how to navigate its unique needs and challenges. There’s so much value in learning from each other, especially in times like these.

That’s why as we were designing Ellucian Live Online, we wanted to include community interaction as much as possible in the virtual experience. So as Chief Customer Experience Officer, I’d like to offer my top 10 tips on how to engage, interact, and get as much value as possible out of your time with us.

  1. Get ready to start!
    Starting June 8 at 8 a.m. ET, you’ll be able to view and register for sessions. Check out the Ellucian Live Online agenda for June, if you haven’t already, to start saving time on your calendar. And if you have a schedule conflict, no worries—sessions will be made available for viewing on-demand later to all registered attendees.
  2. Learn about this platform
    This is new to all of us. We created a demo video for you, so you can walk into the launch of Ellucian Live Online knowing exactly what to expect. We will also have FAQs available to help ensure you have a great experience within the platform.
  3. Complete your profile
    The more you share with this community, the more you’ll get out of it. In fact, our platform can help you find like-minded individuals to network with, recommend discussion threads, and suggest sessions based on your registered profile. When the platform opens on June 8, you will have the ability to control your privacy settings based on your personal preferences.
  4. Engage presenters
    Ellucian Live Online isn’t just a one-way discussion. This is all about two-way dialogue. Stick around after each of our sessions to ask questions and engage with presenters in the Discussions section of the platform. We’re here to focus on you.
  5. Tap into community wisdom
    Want to see how your peers are tackling an issue? You can start a discussion thread around key topics and questions you would like to have this community answer.
  6. Have a private conversation with your peers
    One of the things people often miss most about attending live events is grabbing a quiet moment with a friend or colleague and talking about shared issues. In the virtual platform, you can also directly connect and network with your peers and have a private chat or video discussion.
  7. Start a bigger conversation
    Have a point of view and want to share it with the larger group? Participate through social channels using #eLiveOnline20 and see what others are saying in real time.
  8. Tap into our partners
    Looking to connect with one of our amazing partners and learn more about their solutions? Check out our Sponsors section to get direct access to resources, partner contacts, and ways to connect.
  9. Office hours
    Starting in June, you can connect with sponsor partners and action line staff through designated weekly office hours. This will expand in July to include Ellucian product team hours. Be sure to bring your questions, suggestions, and input.
  10. Keep giving us feedback
    You’ll hear us ask for your input throughout Ellucian Live Online, and that’s because we know the only way we succeed is when you succeed. We need to know what challenges you’re facing; we need to know what’s working and what’s not; and most importantly we need to know why. That’s true for the solutions we provide, and it’s true for this virtual event, as well.

Most of all, we want to say thank you to everybody for all the input, feedback, and partnership we’ve already had from this community as we prepare to launch Ellucian Live Online. It’s been a lot of hard work, and it’s our hope that you find it useful, inspiring, and educational.

Because with all that’s going on in the world today, higher education has never been more important than it is right now.

So let’s gather, draw upon the strength and collective wisdom of this community, and lift each other up. Because together we will drive What’s Next!

Meet the authors
Chris Collins
Chris Collins
Chief Customer Experience Officer

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