The student expectation of first-class institutions is akin to customer expectations from leading, world-class technology companies, like Apple. They want excellent in-person, over-the-phone, and online service, for everything they need.
The registrar would spend days, maybe weeks, compiling spreadsheets, which now happens in less than a minute. The savings to the student has been immeasurable, too. The students are happier. The process to them is a lot less complicated.