The registrar would spend days, maybe weeks, compiling spreadsheets, which now happens in less than a minute. The savings to the student has been immeasurable, too. The students are happier. The process to them is a lot less complicated.
Properly and effectively communicating change in higher education is critical. You’re not just dealing with employees—you’re dealing with people who are emotionally invested with their workplace and its culture. And an ineffective communication strategy in this environment can be disastrous. Here’s how to do it right.