Meet one-on-one with support experts who can help you solve your specific issues. Schedule your Action Line appointments by logging into the event portal.

Dates and Times

  • Sunday, April 7   9:00 a.m. – 4:30 p.m.
  • Monday, April 8   10:00 a.m. – 5:30 p.m.
  • Tuesday, April 9   8:00 a.m. – 5:00 p.m.


The Ellucian Action Line Center is staffed by support analysts who provide onsite answers and advice for Banner® by Ellucian, Ellucian Degree Works™, Ellucian CRM Recruit™, Ellucian CRM Advance™, Ellucian CRM Advise™, PowerCampus™ by Ellucian, and Colleague® by Ellucian. Support analysts will provide step-by-step guidance and personal support by appointment. Registered attendees will be able to schedule their appointments before or during the conference using the Ellucian Live My Portal page.

One-on-One Meetings

We’re here to answer all your questions. Schedule* your one-on-one appointments for the Ellucian Action Line.

*There are a limited number of one-on-one sessions available. To guarantee you get a seat, you need to reserve it in advance.

If you are registered, simply log in with the email and password you set up when registering to book your appointments.


The Ellucian Impact Award

The Ellucian Impact Award celebrates higher education visionaries who inspire others to push the boundaries of technology and innovation. The annual award, previously known as the EllumiNation Award, recognizes a stand-out customer institution using technology to produce a better student experience, become more efficient, and to resolve challenges. The Ellucian Impact Award is a single award offering a $25,000 grant for the winning institution and $5,000 grants for two finalists. Winning entries will demonstrate unique vision and innovation, impact on the institution and students, creativity in the application of technology to meet objectives, and/or impact on the higher education community at large.

Learn More

My Ellucian Live: Your personalized guide to Ellucian Live 2019

My Ellucian Live is an easy-to-use planning resource that will help you make the most of the conference. We’ve compiled frequently used links, a view of your schedule, and other useful conference tools all on one convenient page. You can also use My Ellucian Live to connect with other attendees both during and after the event. To access this information, you need a completed registration for Ellucian Live 2019, your established username, and password.

My Ellucian Live


Networking Details

Ellucian Live 2019 brings together approximately 8,000 attendees from 1,300 higher education institutions—all united by a belief in the power of education to change lives. One of the greatest benefits you will experience at Ellucian Live 2019 is the opportunity to interact with this global community. We’ve created a variety of opportunities for you to connect with your peers to share your passion for higher education.

Here are a few ways to prepare for the amazing networking opportunities at Ellucian Live 2019:

  • Bring business cards—lots of them—to exchange with the people you meet. Set up and participate in braindates to get the most from your networking (see above!).
  • Ask questions—especially of those who have attended the conference before.
  • Explore the Exhibit Hall for the latest and greatest solutions from Ellucian partners.
  • Visit the Ellucian Action Line Center and meet your Ellucian Action Line Center representatives in person (even if you don’t have a current problem that needs their attention). It’s always good to put a face with a name for more open and effective communication in the future.
  • Participate in user group meetings Sunday at 3:15 p.m.

The contacts you make at the conference are a powerful source of information for current and future interaction. We look forward to meeting you in April!

Welcome reception

Sunday, April 7
4:30–7:00 p.m.
Exhibit area, Hall D
Kick off the week reconnecting with old friends and meeting new colleagues and partners while enjoying hors d'oeuvres and refreshing libations.

Networking reception

Monday, April 8
5:00–6:30 p.m.
Exhibit area, Hall D
Companies within the Ellucian partner network are committed to providing high-quality solutions tailored to meet your institutional needs. Join us to meet with partners who offer the tools and technologies you need to augment your solutions.

Customer event

Tuesday, April 9
6:30–8:30 p.m.
Champions Square
Join your colleagues at the Ellucian Live customer appreciation party in Champions Square. Wear your favorite band or concert t-shirt to this celebration of music and enjoy games, live music, dancing, food, drink, activities and more.
Must be 21 years or older to attend all receptions.


One of the most important things attendees are looking to get out their Ellucian Live experience is the ability to connect with and learn from their peers. We are excited to announce that we will be creating a unique and personalized on-site networking experience through braindates!

Everyone who attends Ellucian Live brings valuable knowledge with them from their work and research around the world. We are offering braindates because we want to make sure that attendees have the opportunity to learn from each other while everyone is gathered together. The Braindate platform facilitates meetings between participants about shared areas of interest, one-on-one or small groups.

All Ellucian Live 2019 registrants will have access to the Braindate platform and can be an active participant in posting topics and meeting with fellow Ellucian Live attendees with similar interests.

For more information on how braindates work, check out this video. There will be more information including log-in information and topic ideas soon.


If you cannot find your answer in the list of frequently asked questions below, email us using the button below.

Contact us

Frequently asked questions

What is Ellucian Live 2019?

Ellucian Live is one of the largest, higher education-specific user conferences in the United States. It is produced and managed by Ellucian with the support of our clients and partners. The conference provides training and industry-related sessions over four days. We anticipate approximately 7,500 attendees at Ellucian Live 2019.

What is the Ellucian Degree Works™ Forum?

Registration for Degree Works Forum is now closed. To join the waitlist, please email [email protected].

Held independently from Ellucian Live 2019, this fee-based forum focuses exclusively on Ellucian Degree Works and offers attendees the opportunity to explore the solution in depth, network with peers, share ideas and experiences, and find out what’s new and next. Click here to learn more.

What is the Ellucian Executive Forum, and how can I attend?

The Ellucian Executive Forum, held independently from Ellucian Live, is an invitation-only, fee-based event for executives of Ellucian customers on valid maintenance agreements. Registration is not open to the public and is strictly limited. It focuses on how executives can effectively address today’s key challenges while continuing to ensure student success.

When is the deadline to submit to the Call for Proposals?

Call for proposals closed on October 19, 2018.

Do lead presenters get a discount for Ellucian Live and/or Ellucian Degree Works Forum?

Yes, the lead presenter on an accepted, concurrent session for either program is eligible for a discount. Click here for the full discount policy for presenters.

Are Ellucian Partners able to submit?

Call for proposals closed on October 19, 2018. We do review Ellucian partner proposals. If accepted, there will be a fee. Click here to learn more.

When will Ellucian Live 2019 and Ellucian Degree Works Forum 2019 registration open?

Registration is open now.

When will hotel rates be posted?

Hotel rates are posted here.

This will be my first time visiting New Orleans. What can I expect?

New Orleans is a place like no other. In New Orleans, European traditions blend with Caribbean influences. The street names are in French and Spanish, the Creole architecture comes in a carnival of colors, and the voodoo is a Caribbean import. The magic is irresistible.

The food and music are legendary and steeped in history. Haitian and African Creoles developed an exotic, spicy cuisine and were instrumental in creating jazz and Cajun zydeco. You will eat well and be entertained in the Crescent City.

The average temperature in April is in the upper 70s during the day and upper 50s at night—perfect weather for exploring the city’s many districts, including the French Quarter, the Central Business District, and the Warehouse and Arts District, where the convention center is located. You may also want to explore the shops and restaurants on Magazine Street, listen to jazz on Frenchmen Street, and ride the streetcar along St. Charles Avenue to see the historic mansions.

How do I access the Ellucian Live recorded resources?

Recordings from Ellucian Live 2019 are available to conference attendees and those who have paid to access the recordings. If you are not registered to attend, click here to purchase or see our registration page for more details.

Note: Recordings from Ellucian Live 2018 are still available. For instructions on how to access the recordings, click here.

What are future dates and locations for Ellucian Live?

The next two years of Ellucian Live programs are:
2020 Ellucian Live will be in Orlando, FL from April 4-8
2021 Ellucian Live will be in Anaheim, CA from April 11-14

Where do I send payments?

Check Instructions
Please make check payable to "Ellucian Live" and send to:
Bank of America Lockbox Services
14327 Collections Center Drive
Chicago, IL 60693
Attn: Ellucian Live 2019
Federal Tax ID: 45-3767548

Wire Instructions
Bank of America
100 West 33rd Street
New York, NY 10001
ABA# 026009593
Beneficiary Name: Ellucian Company L.P.
Account # 81880-91099

If you are paying by check or wire transfer, please read the following instructions and refer to the Ellucian Live 2019 terms and conditions regarding payment requirements and deadlines.
If you are paying by check, a copy of your invoice must accompany any payment made to Ellucian. If your institution is paying for multiple invoices with one check, a copy of each invoice being paid must accompany the payment. A purchase order is not an accepted form of payment. If you arrive on-site with a balance due, you will be required to pay the full on-site price for the package selected.

How can I make sure I get into the sessions I want?

Based on attendee feedback, we have a new session attendance policy. Registrants planning to attend Ellucian Live and/or Degree Works Forum sessions must reserve their seats. To reserve a seat in a specific session you must add that session to your personal schedule in the schedule builder tool. It is recommended that reservations are completed by March 15, 2019. This update will ensure a smooth seating process and enhance your onsite experience.

If you reserve a seat in a session, arrive at least 5 minutes before the session is scheduled to start. All reservations are cancelled at 5 minutes before the session starts! If you are late, you will be asked to join the stand-by queue, with no guarantee a seat will be available.

Those who have not reserved a seat will be asked to line up in the stand-by queue. At 5 minutes prior to the session start time if there are seats available in the session, attendees in the stand-by queue will be offered seats in the order of getting into line. Please note, waiting in the stand-by line does not guarantee you a seat. Be sure to schedule your sessions before seating in the room fills up for an optimum onsite experience.

How can I get on the waitlist for an event?

For any package that is currently listed as “waitlist only,” you may add your name by sending an email request to [email protected].

How do I make changes or corrections to my completed registration?

To make changes or corrections, use your username or registered email address and password (provided in your registration confirmation email) to access your registration account here.

How do I make my hotel arrangements if I didn’t do it during the registration process?

If you chose to make your hotel room reservation at a later time, you can access your account here with your username and password.

I made my hotel registration when I registered for the conference, where can I find my confirmation details?

You will receive a separate hotel reservation acknowledgement.

Whom do I contact with questions about the hotel?

If you have any questions related to your housing, send an email to [email protected] and remember to include your name and email address, or call our Hotel Contact Center toll-free at 877.855.6287, Monday–Friday, 8:30 a.m.–9:00 p.m. ET.

How do I get a guest pass?

A guest pass can be purchased for your guest to attend the Customer Appreciation Event on Tuesday evening, April 9, 2019. The guest must be 21 years of age. There is a limit of two guest passes per attendee. See the registration page for details.

How do I get documentation for a visa application?

Please contact Ellucian Live 2019 Customer Service at [email protected] and we will provide you with a letter of invitation for Ellucian Live 2019.

When will the Ellucian Live 2019 schedule builder open?

The schedule builder feature is now open. New this year, all attendees will need to follow our session attendance policy. To guarantee a seat in desired sessions, registrants must reserve their seats by adding sessions to a personal schedule in the schedule builder tool. It is recommended that reservations are completed by March 15, 2019.

Be sure to arrive early, as all reservations are canceled at 5 minutes prior to the start of a session.

What is your cancellation policy?

Please review our registration cancellation and refund policy. Cancellation of a registration must be submitted via email to [email protected] before February 15, 2019. There are no refunds on cancellations received after February 15, 2019. No adjustments on any registrations are allowed after April 1, 2019.

What is your substitution policy?

A full conference, single day, or Ellucian Degree Works™ Forum substitution may be made at any time for a paid-in-full registrant from the same institution. There is a $50 processing fee on all substitutions, which must be paid via credit card at the time the substitution is processed.

Will there be a virtual Ellucian Live 2019?

No, we will not be broadcasting a virtual conference this year. However, we are recording sessions and syncing audio with screen captures. These recorded resources will be available to attendees via the My Ellucian Live portal in early May. Ellucian Live 2019 full conference/single-day attendees have access to all recorded sessions at no additional cost. Recorded resources are also available for purchase by non-attendees.

What is a braindate and how do I make one?

Braindates are about sharing knowledge. They are one-on-one or group conversations that you book with other event participants. This 1-minute video, explains it well. Starting March 28, you can book braindates by going directly to from your computer or smartphone. Or access it by downloading the Ellucian Live event app and accessing braindates via the main menu icon (Note: the Braindate platform is only available in English at this time). If you need any help with braindates, contact [email protected].

How do I access the mobile app for Ellucian Live 2019?

Starting March 28, you can download the Ellucian Live event app in 4 simple steps:

  1. Download the “MeetingPlay Events” App from the Apple App Store or Google Play Store
  2. Click on the MeetingPlay Events app icon to open the app, then click Passcode
  3. Enter the passcode elive19 and click submit
  4. Log in with your registration credentials

Where can I find the digital conference guide?

To access the digital Ellucian Live 2019 Conference Guide (available in early April) you will, simply log in with the email and password you set up when registering, and select the Connect button to take you to the landing page with the Digital Guide.