The student expectation of first-class institutions is akin to customer expectations from leading, world-class technology companies, like Apple. They want excellent in-person, over-the-phone, and online service, for everything they need.
Campuses want to be involved in decision making. With all of the consortiums, advisory boards, beta groups, webinars—working with Ellucian is more collaborative than it’s ever been. It’s good to feel valued by your vendor, and to have a bit of say in the direction of where we are going and what we are using.
It’s absolutely the best thing about this system, that prospects can inquire in one place, they can apply in one place, they can register for an event in one place, they can check their missing supplemental items for their application in one place.