The registrar would spend days, maybe weeks, compiling spreadsheets, which now happens in less than a minute. The savings to the student has been immeasurable, too. The students are happier. The process to them is a lot less complicated.
One year ago, OSUF went live with Ellucian CRM Advance in a move to modernise its operations. We look back on their year of notable successes and explore the ongoing role of CRM in their development strategy, internal processes, donor relations, and future initiatives.