Insights

Everything you’d ever want to know about trends, challenges and latest thinking in higher education.

Latest Insights

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No More Duct Tape—How One School Replaced its Aging Business Tech

Naropa University shares why it moved to SaaS and tips for a timely migration.

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Papers, Post-its, and Pedometers: Why Modernisation Is About More than Just Technology

Getting the most out of IT investments requires corresponding changes in how things are done. Too often, that half of the equation is overlooked – and modernisation becomes a zero-sum game.

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Enhancing the Student Experience: Digital and Beyond

Increasingly, customer experience is dictating strategy - so how does this affect operations, capabilities and technology in higher education?

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How chatbots benefit higher ed

Chatbots provide information quickly, meeting the needs and expectations of students and staff. This primer explains how chatbots work and how they benefit higher ed.

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Build a virtual one stop students love

A virtual one stop helps institutions meet the needs and expectations of current and future students. It's a way to modernise without building a new facility.

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Humanising chatbots to improve the student experience

Well-designed conversational UI allows students to communicate with chatbots the same way they would a person, and provides the services they want and need.

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Digital Transformation: Where do you start?

Digital transformation is our new blockchain. However, digital transformation can feel somewhat less tangible than other technology ‘hot topics’ but we must start somewhere.

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Change management doesn’t end at go-live

Once the project is completed, the work isn’t over. Change management is a continuing process.

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Change management: The crucial role of engagement

Getting all the right people together for a project is only half the battle. For effective change management, you must keep everyone engaged.