Insights

Everything you’d ever want to know about trends, challenges and latest thinking in higher education.

Latest Insights

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Enhancing the Student Experience: Digital and Beyond

Increasingly, customer experience is dictating strategy - so how does this affect operations, capabilities and technology in higher education?

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Digital Transformation: Where do you start?

Digital transformation is our new blockchain. However, digital transformation can feel somewhat less tangible than other technology ‘hot topics’ but we must start somewhere.

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Change management doesn’t end at go-live

Once the project is completed, the work isn’t over. Change management is a continuing process.

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Change management: The crucial role of engagement

Getting all the right people together for a project is only half the battle. For effective change management, you must keep everyone engaged.

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The importance of alignment in change management

Looking to make a change at your institution? You’ll need support and alignment to make it work.

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Change management isn't a checklist—it's about adoption

Change in higher ed is inevitable—but how an institution tackles those changes can make all the difference

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Change leadership: Communications best practices

Properly and effectively communicating change in higher education is critical. You’re not just dealing with employees—you’re dealing with people who are emotionally invested with their workplace and its culture. And an ineffective communication strategy in this environment can be disastrous. Here’s how to do it right.   
 

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Standardising change in higher education with the 'three Es'

In Ian’s latest blog, he shares some key considerations about standardising change and how institutions can maximise the benefits with the “three Es” approach.

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Change leadership: What makes higher ed different?

Here’s a fundamentally important question: What makes change leadership for higher education different from the corporate world? Understanding what makes higher education tick—and what makes it different—vastly improves the likelihood that any change will be successful.

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