Insights

Everything you’d ever want to know about trends, challenges and latest thinking in higher education.

Latest Insights

Video
The cost of changing majors

A student shares how changing his major impacted his course work, graduation date, and tuition cost.

Article
Enhancing the Student Experience: Digital and Beyond

Increasingly, customer experience is dictating strategy - so how does this affect operations, capabilities and technology in higher education?

Article
Making the web more inclusive with WCAG 2.1

Web standards help everyone get their work done equally. The updated guidelines provide more accessibility for people with permanent and temporary disabilities.

Success Story
New student information system supports compliance with increased regulation

Christie’s Education improves the staff and student experience while getting control of its data reporting.

Article
Build a virtual one stop students love

A virtual one stop helps institutions meet the needs and expectations of current and future students. It's a way to modernise without building a new facility.

Video
Royal Holloway, University of London prepares for digital transformation

Higher education is on the cusp of a digital transformation. Here is Royal Holloway’s story and how they are preparing their institution for the ‘digital tidal wave’.

Article
Humanising chatbots to improve the student experience

Well-designed conversational UI allows students to communicate with chatbots the same way they would a person, and provides the services they want and need.

Article
Digital Transformation: Where do you start?

Digital transformation is our new blockchain. However, digital transformation can feel somewhat less tangible than other technology ‘hot topics’ but we must start somewhere.

Success Story
Reaching today’s students with mobile technology

Midlands Technical College developed a robust communication strategy with Ellucian CRM Recruit that uses mobile technology to help students through the enrolment process.

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