Insights

Everything you’d ever want to know about trends, challenges and latest thinking in higher education.

Latest Insights

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How do students feel about the registration process?

College students share their experiences with their school’s class registration process and procedures for identifying course prerequisites.

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How do students learn what courses transfer?

Two students discuss how advisors at their two-year institutions supported their transfer process and how they determined which courses were eligible for credit.

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What do students discuss with their advisors?

Hear students speak candidly about how many times they spoke with an advisor in the past year, what they talked about, and what help the wished they received.

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The cost of changing majors

A student shares how changing his major impacted his course work, graduation date, and tuition cost.

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Royal Holloway, University of London prepares for digital transformation

Higher education is on the cusp of a digital transformation. Here is Royal Holloway’s story and how they are preparing their institution for the ‘digital tidal wave’.

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Chatbots provide our students information 24/7

Hear how COSTAATT is using Alexa to answer student questions in real time.

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How many people does it take to answer a single advising question?

Students sometimes need to speak to four, five, even six people to get the answer to a single advising-related question.  

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Less repetitive data entry; happier students

To improve efficiency and overall student service, this college sophomore suggests reducing the number of times students need to re-enter their personal information.

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Do communications impact a student’s college choice?

Students, alumni, and administrators agree: personalised, data-informed communications make a real difference in prospect engagement and enrolment. 

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