Insights

Everything you’d ever want to know about trends, challenges and latest thinking in higher education.

Latest Insights

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Enhancing the Student Experience: Digital and Beyond

Increasingly, customer experience is dictating strategy - so how does this affect operations, capabilities and technology in higher education?

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Making the web more inclusive with WCAG 2.1

Web standards help everyone get their work done equally. The updated guidelines provide more accessibility for people with permanent and temporary disabilities.

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Build a virtual one stop students love

A virtual one stop helps institutions meet the needs and expectations of current and future students. It's a way to modernise without building a new facility.

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Humanising chatbots to improve the student experience

Well-designed conversational UI allows students to communicate with chatbots the same way they would a person, and provides the services they want and need.

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Digital Transformation: Where do you start?

Digital transformation is our new blockchain. However, digital transformation can feel somewhat less tangible than other technology ‘hot topics’ but we must start somewhere.

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Redefining student experience for success

What does the next gen student experience look like? Four CIOs share their visions for the future, how the definition of student experience is evolving, and best practices for implementation.
 

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How to help nontraditional students succeed

With the majority of undergraduates meeting the characteristics of nontraditional students, institutions need to modify their systems to improve student outcomes.

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Standardising change in higher education with the 'three Es'

In Ian’s latest blog, he shares some key considerations about standardising change and how institutions can maximise the benefits with the “three Es” approach.

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Maximising student success with intelligent course recommendations

How machine learning can recommend courses that students will succeed in and keep them on track to graduation.

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