Ellucian shines at the TSIA 2019 STAR Awards
- Ellucian has been named a 2019 STAR Award winner in the Employee Engagement Experience and Loyalty category.
- The company transformed the employee experience through a programme designed to increase engagement and loyalty.
- Ellucian was also named a finalist in the Innovation in Customer Portals category.
Ellucian has been named a 2019 STAR Award winner for the third consecutive year by the Technology Services Industry Association (TSIA). The STAR Awards, determined by industry peers, honor companies in 12 categories for exceptional dedication to innovation and excellence.
Ellucian was named a winner in the Innovation in Employee Engagement Experience and Loyalty category. Ellucian leadership believes strongly in putting people first and creating an inclusive work place that values diversity and makes everyone feel like they belong. It is the power of people that helps teams learn, collaborate, innovate and drive success for customer institutions. Through strategic planning and execution, team involvement and a cultivated environment that allows people to grow personally, Ellucian’s Global Support Services team has increased its employee satisfaction scores, employee productivity and tenue, and ultimately its net promoter score (NPS).
“It is a pleasure and an honor to receive this industry recognition for the incredible things Ellucian is doing to elevate the employee experience,” said Vice President of Global Support Ben Gardner. “Our long-standing belief that happy people lead to happy customers is evident in our continual focus on employee loyalty and engagement. By giving employees more ownership and better control over team initiatives we were able to increase feelings of commitment and engagement, even during times of change.”
Ellucian’s Action Line also received a Support Staff Excellence Center certification for its continued focus and training on improving the customer experience. Additionally, it was named as a finalist for Innovation in Customer Portals thanks to the launch of the new Customer Support Center earlier this year.
Since its inception in 1990, the STAR Awards have become one of the highest honors in the technology services industry, acknowledging the contribution of companies of all sizes to the continual improvement of technology services delivery industry-wide. The STAR Awards are specifically designed to recognise excellence and innovation in technology services, and to showcase a company's commitment to best practices with people, process and technology to increase NPS scores, productivity and service levels that contribute to positive customer outcomes.
Past TSIA STAR award wins for Ellucian include the Innovation in Knowledge Management category in 2018, and Best Practices in the Delivery of Support Services category in 2017.