Ellucian Quercus Case Management & Change Request Process Webinar
Get a closer look at the Ellucian Change Request process and find out how the cases you submit become a Change Request. Discover what’s the process, what information is useful to put in and how change requests are prioritised. We’ll review the current backlog, what goals Ellucian has in mind when it comes to change requests and what are the quality metrics we are driven by.
This webinar covers:
- An overview of the inner workings of the Change Request process at Ellucian
- What information we look for and how we prioritise
- What are the quality metrics that drive the team
Daragh Scaife, Vice President, Product Management, Ellucian