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Frequently Asked Questions
By clicking the Forgotten Password link on the sign in page, you can request a Password Reset link be sent to you. Follow these steps:
- Enter your email address (must be the email address you registered with), or the username you set up when you registered.
- Click the Send Email button, and the reset password link will be sent to your email.
- The link will come from: @okta.com. Make sure this domain is not blocked by your system or not set to fall into your junk/spam folder.
This is the username that you selected when you registered. It is also on the activation email you received from Okta after you created your account.
The @ellucian.me is for system use only, because some directories require usernames to be in email format. You should not use that to access the Ellucian Hub. Just leave the @ellucian.me off, and that is your username.
The lockout occurs after multiple unsuccessful tries to log into the Ellucian Hub. In this case, please send an email to [email protected], and the Ellucian ActionCenter can generate a Reset Password link which will unlock your account when you activate the link.
When a new contact registers, who is not currently in our database, or if a contact registers with a different email address, not in our database, their employment must be verified before the registration process can continue. An email is sent to a contact at their institution, asking for verification of employment. For this reason, this verification can take up to 5 days. If you have questions about your registration, please send an email to [email protected], and the Ellucian ActionCenter will assist you.