Ellucian Customer Success Services

Accelerate adoption and maximise solution value with your Customer Success Manager.

Personalised, proactive guidance

Get customised assistance on implementation, training, solution adoption, and future technology strategy with an industry-certified Ellucian Customer Success Manager (CSM).

Early identification

Determine potential issues and root causes, then get a direct connection to resolution.

An inside track

Learn best peer practices and get the latest insights.

Cloud guidance

Get help planning a cloud path that works for your institution.

True partnership

Successful outcomes developed with your strategic goals, priorities, and feedback in mind.


A single point of contact to ensure your experience is integrated and seamless.

Tailored success plans that meet your business and technology objectives.

Regular engagements keep you informed and connected on your adoption path.

Webinars, adoption tools, release updates, and the Customer Center keep you informed.

Business meeting

To be able to work with someone who really knows my account, knows what's going on, knows our strategy, the ups and downs—it's been a tremendous boom for our institution and part of our success.

Linda Wu, Vice President of Information Technology at Howard County College