Oral Roberts University

Technology revolutionises the student advising process


Improve retention rates and advising processes

  • Single-page view of key student information helps advisors quickly and easily see a comprehensive student profile 
  • Improved identification of at-risk students enables staff and administration to offer high-level intervention and support 
  • Complete view of each student’s advising and grade history allows for a more personalised, nuanced approach

How Oral Roberts University increased retention rates to 94 percent.

Michael Mathews, associate vice president for innovation and technology, Oral Roberts University

Oral Roberts University is now using the student profile and the other pieces of the self-service to actually help advisors in our student success area. Two years ago, the president instituted an office called Student Success. They really didn't have anything, so they're asking for more reports. But when we put Ellucian Banner® 9 in the student profile, it changed everything. Because for the first time ever, faculty can see what's the grades of the students, what's their degree plan, how have other people helped advise that student. It's all on one screen.  

It was a major breakthrough. In fact, I've sat in a lot of dean's meetings, and I've never seen a meeting as we had when we showed that student profile. They were excited about finally seeing something very visual on one page that would help them advise in the pieces they advise, but also look at the notes from other advisors within the system. Oral Roberts University has seen them many process improvement areas since we've implemented student profile. And it's mainly because now everyone across the university is using it.  

If you only have 20 percent of the people using it, you're not going to see much process improvement. But now that everybody's looking at the same common computer screen, they're all able to identify where they can even improve retention more. So, when we hit an all-time high a year and a half ago with retention up to 94 percent, people are saying, “How do we get better than 94 percent when the average in America is 42%? How are we going to get higher?”  

It really came from implementing the student profile—everyone looking at it, everybody working at it. But more importantly, we can now easily identify students who are in trouble, and not necessarily pass it to the system, but pass it to executives like myself. And we were challenged. Each executive is going to get three names of students who might drop out and call them personally. And so, we've seen the ability now to personalise what we do for students because of the new student profile. 

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