How to set up a governance process at your institution
Why communication and top-level support are key to the governance structure at Texas Tech University System
- Governance groups make sure systems and activities align to business needs
- A good governance process defines communication roles
- Support from the VP-level down allows for an open dialog
Kay Rhodes, Chief Information Officer, Texas Tech University System
Our goal is to align with the strategic directions of the institutions. So, from the business processes, we are working jointly through our governance process with all of our business areas at each institution. And we have various governance groups that are set up to work with them and make sure we are aligning our systems and their needs, so that they can achieve what their institution is trying to achieve in their strategic plans.
I think through our governance structure we have a good, established process set up that defines our communication roles and our activities that then align us with the institution's needs.
I would say, you have to have top-down support on your governance structure. Ours involves all of the CIOs in our other campuses. We have a governance structure for IT, and then we have a governance structure for enterprise systems. And in enterprise systems, we have support from the executive level down.
So, we have multiple levels of governance committees that meet on a cadence of either monthly or quarterly, that work in the weeds of the projects, and that work at the overview level.
And so when setting up the governance process, to have the communication and the awareness from the VP level down is very important, because as you run into issues, or if you have an issue on your team, or if you have an issue on one of their teams, then you have a governance structure set up so you can dialogue about that issue and can come to a resolution.
It's been very helpful. But it's got to start from the top down.