Insights

Everything you’d ever want to know about trends, challenges and latest thinking in higher education.

Latest Insights

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No More Duct Tape—How One School Replaced its Aging Business Tech

Naropa University shares why it moved to SaaS and tips for a timely migration.

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Papers, Post-its, and Pedometers: Why Modernization Is About More than Just Technology

Getting the most out of IT investments requires corresponding changes in how things are done. Too often, that half of the equation is overlooked – and modernization becomes a zero-sum game.

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Getting faculty invested in student success

How do you get faculty involved to help boost graduation rates? Here are a few tips.

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How chatbots benefit higher ed

Chatbots provide information quickly, meeting the needs and expectations of students and staff. This primer explains how chatbots work and how they benefit higher ed.

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Build a virtual one stop students love

A virtual one stop helps institutions meet the needs and expectations of current and future students. It's a way to modernize without building a new facility.

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Humanizing chatbots to improve the student experience

Well-designed conversational UI allows students to communicate with chatbots the same way they would a person, and provides the services they want and need.

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Change management doesn’t end at go-live

Once the project is completed, the work isn’t over. Change management is a continuing process.

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Change management: The crucial role of engagement

Getting all the right people together for a project is only half the battle. For effective change management, you must keep everyone engaged.

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The importance of alignment in change management

Looking to make a change at your institution? You’ll need support and alignment to make it work.