As senior vice president and chief customer experience officer, Chris Collins drives key initiatives that accelerate customer success across Ellucian’s portfolio, and serves as a champion and advocate for customers at every step on their Ellucian journey. In this role, he leads all aspects of Ellucian’s global Customer Success, Professional Services, Technology Management, Global Enablement, and Cloud organizations.
Prior to Ellucian, Chris served as senior vice president of global services, education and partner management at Medallia, Inc., a customer experience management platform provider, leading field professional services, education, insights, and partner management teams. Previously, Chris served as general manager and senior vice president for professional services and education at CA Technologies – where he established global programs to serve customers in an evolving, high-volume product business, and worked to optimize and accelerate the sales and delivery process.
Chris’ experience also includes leadership roles with Mercury Interactive, Gemstar-TV Guide, and Allibra Incorporated, where he played a transformational role building Cloud strategy and preparing the company for the leap to SaaS.
He holds a bachelor’s degree in international business from San Jose State University.