Advising 200+ additional students per year—and increasing retention to 81%
Lee University

Advising 200+ additional students per year—and increasing retention to 81%

CHALLENGE: Improve student advising and increase retention

Seeking to help more students succeed through enhanced advising and interventions, Lee University implemented CRM Advise. By automating early-alert management and appointment rescheduling, Lee now saves hundreds of hours of manual processing and lost advising time each year—ensuring that more students can get the personalized help they need to stay on track. The university has significantly increased retention and first-time/full-time graduation, and it has alleviated the need for additional headcount in the advising department.

ELLUCIAN SOLUTION:

Ellucian CRM Advise

RESULTS:

  • 3% increase in retention and $456,508 in additional tuition revenue in first year of implementation
  • 81% current retention rate (compared to national average of 68% at peer institutions)
  • $1.3 million in additional tuition revenue in 2 years
  • 200 advising hours successfully rescheduled and almost double the number of students served per year
  • 260 hours of manual intervention processing hours saved per year

A big plus for Lee University is ease of use, and CRM Advise is device-agnostic. Prior to this, we didn’t have anything, and what we did use wasn’t mobile-friendly. So with CRM Advise being mobile-friendly and the student portal being mobile-friendly, that is a huge plus.

Nate Tucker, Director of IT Systems, Lee University