Hinds Community College

Improve operations, increase student success

How Hinds Community College improved operational efficiency with Ellucian Professional Services

Student sitting at desk with laptop

Results

  • Improved administrative processes, e.g. financial aid, revenue collection, and employee payment
  • Improved collaboration between IT, finance, and departments
  • Ongoing strategic effort toward operations improvement

Summary

When an institution thinks about what distinguishes it from another, not many would focus on business or administrative processes—that is, the processes used to award financial aid, pay employees, pay bills, collect revenues, etc. These processes require substantial investment and ongoing support, yet the primary measures of what sets an institution apart are usually the quality of programs and faculty, the quality of student learning, and the institution's outcomes.

This is where Hinds Community College was different. The institution realized that it could not build an environment of student success without operational success while it struggled with issues around operational capacity. Student needs were not being met, and their lack of satisfaction was being shared on social media.

Details

To increase the expertise on staff, achieve better return on investment in its ERP, enhance systems performance, and drive efficiencies in all functional areas, Hinds engaged Ellucian Professional Services. The overall aim was to establish a higher-performing operational environment that would better enable student success.

Beginning in May 2014, Hinds has experienced a clear increase in its operational capacity to meet the challenges associated with student success, and claims that it is getting its worth out of the investment in professional services. There is a significant divide between any software purchase and the services that come with it, and Hinds essentially built a bridge between the software and services to be successful.

Ellucian has empowered staff in the functional offices at Hinds to make the most of Colleague, and the institution continues to increase operational efficiencies across all functional areas by refreshing staff skills to remain current. Moreover, the consultants have given Hinds a much wider view of Colleague's capabilities, and of operational success in general, based on their experience with other institutions.

Hinds has since experienced a clear increase in its operational capacity to meet the challenges associated with student success, and claims that it is getting its worth out of the investment in professional services. Staff in functional offices at Hinds are empowered to make the most of their ERP, and the institution continues to increase operational efficiencies across all functional areas by refreshing staff skills to remain current.

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Author
Navneet Johal
Research Analyst, Education Technology
Ovum Consulting
Products & Services Used

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