Teaching and Learning Services

Seamlessly adapt—and gain a competitive edge—in the online teaching landscape.

Ellucian Teaching and Learning Services
On campus to online
On campus to online
Support faculty—in developing hybrid, hyflex, or online learning experiences, focusing on student engagement and assessment.
Strategize for success
Strategize for success
Work with faculty to design engaging online courses, for both synchronous and asynchronous remote delivery, focused on student success.
Comprehensive support
Comprehensive support
We support all major Learning Management Systems (LMS), associated applications, and in-classroom technology to empower faculty and students.
Academic technology support
Academic technology support
Access administration support to allow staff to focus on top priorities and streamline reporting and analytics to track progress and student success.
Professional training and development
Professional training and development
Train faculty to develop and deliver engaging and relevant online content, allowing them to build knowledge and confidence in the latest pedagogies.


Addressing accessibility concerns

Accessibility at a crossroads

To increase access to users of all abilities, colleges and universities should articulate their commitment to accessibility and focus on changing institutional culture.

The section 508 refresh and what it means for Higher Education

Updated guidelines provide much-needed clarity and guidance about the accessibility standards that higher education must meet in order to be compliant.

From accommodation to accessibility: Creating a culture of inclusivity

Providing accommodations in response to individual student needs is not adequate; designing IT resources for accessibility proactively benefits all users.

Turn institutional data into a strategic advantage

Superior 24/7/365 customer service for students, staff, and faculty.

Ellucian Call Center Services
A Better Student Experience
A better student experience
Support students with consistent, around-the-clock services and reduced response times, resulting in overall satisfaction.
Cost-Effective Service
Cost-effective service
Provide students with a one-stop quality experience without having to hire more staff, easing your budgetary concerns.
Reduced Response Times
Reduced response times
Our 24/7/365 team scales its services to meet peak calling times and seasonal demands, resulting in quick resolutions.

customer satisfaction rating


call abandonment rate


average answer speed within 60 seconds


More than 20 years of call center experience in higher education means we deliver a better contact center, aligning our services with your needs.

Our team quickly responds to the needs of your students using aid, admissions, and registration information through your ERP system.

Remain competitive and better understand your admissions and recruiting processes with complete enrollment management services.

Our experienced staff enhances your institution’s outreach efforts to prospective and existing students.

Turn institutional data into a strategic advantage

We are with you every step of the way, from collecting and centralizing (or consolidating) impactful data to analyzing it to translating it into strategic decisions that move the needle.

Ellucian Data Management and Analytics Services
No one knows Ellucian tools better than our team. Leverage insider knowledge to create data management practices that lead to impactful outcomes.
Our data management program analysis will help you assess your data maturity and compare it against industry standards.
Align your data and stakeholders with customized recommendations tailored for your organizational structure and strategic priorities.
Cost effective
Cost effective
Our services are modular, can be bundled together as a suite, or priced individually to work with your budget and specific needs.


Our team will collaborate with yours from assessment and supporting stakeholders to implementing strategy.

Interviews, focus groups, and workshops give consultants insights into data maturity, so plans are tailored for you.

Services are priced as part of a package of Ellucian solutions and services or as stand-alone options to fit your budget.

Our proven expertise in higher education increases security, stability, and productivity.

Ellucian cloud services are tailored to your needs, allowing your institution the freedom to move forward, knowing your data is safe.

Our team will work with you to plan and transition to the cloud—and you’ll receive regular support for Ellucian products.
We’ve got you covered. Real-time disaster recovery, back-up management, and 24/7 support means we will have you up and running when you need it most.
Our cloud services allow students and stakeholders an improved experience—and give IT staff more time to take care of top institutional priorities.

Ellucian ERP/SIS systems are in the cloud


Ellucian customers have one or more Ellucian applications in the cloud


Industry. Our focus is—and always has been—higher ed.


Your data is safe with us. Ellucian focuses on compliance with current government and industry privacy and security guidelines.

Our consultants help you analyze and manage your needs, making data exchange easy and allowing for faster results.

Our customers have individual needs. We will work with you to achieve your objectives—while increasing productivity.

Receive the benefits of an accelerated upgrade schedule. We do all the work, so your IT teams can focus on higher priorities.

Ellucian Experience Platform

Award-winning, Personalized Platform Simplifies Campus Life, Connects Users to Timely, Actionable Information via a Single Interface

July 15, 2021—RESTON, VA — Ellucian, the leading higher education technology solutions provider, today announced the expanded launch of Ellucian Experience, a SaaS-based, fully extensible user experience platform. Now available in Europe, Middle East, Africa and Asia Pacific, Ellucian Experience simplifies everyday tasks and access to essential information through a single application framework and personalized dashboard for all higher education constituents.

“We are excited to bring Ellucian Experience to our global customer base, making it easier for students, staff and faculty to get their work done and focus on teaching and learning,” said Stephen Laster, Chief Product Officer, Ellucian. “Experience allows customers to leverage solutions into a role-based persona driven, seamless user experience. Early adopters are already seeing the benefits of the modern platform and are taking advantage of the ability to extend its capabilities to make it their own.”

Launched in April in the U.S., Canada, Latin America and Caribbean, and recently named the Higher Ed EdTech Deployment of the Year in the 2021 EdTech Breakthrough Awards, more than 160 institutions have selected Ellucian Experience making it the fastest growing new product in Ellucian history.  Early implementations include Owens Community College, Western Iowa Technical Community College, Lamar State College - Port Arthur, Life University, Barton Community College, Hannibal-LaGrange University and Massachusetts College of Art and Design, among others.

“Moving to Ellucian Experience supports our college’s strategic goals to help with student success and student completion, as well as to enhance the student experience. In line with our cloud strategy, because Experience is a SaaS platform, we don’t have extra servers to maintain, which frees up our internal staff to focus on other key initiatives,” said Jared Baber, CIO, Owens Community College. “And the software development kit with Experience has been a game changer for us as it enables us to create custom code to display content for students that we couldn’t easily do before.”

Ellucian Experience integrates both Ellucian and non-Ellucian higher ed solutions through a single user interface, reducing system login time by up to 75% (via single sign-on). The platform delivers instant access to content and real-time data with individual configurable “cards,”  allowing students to check classes, grades and schedules, connect with advisors, stay up to date on financial aid, and much more.

Featuring a fully branded environment, Ellucian Experience supports customization and personalized dashboards for everyone from the president to students. In addition, institutions can leverage the Ellucian Experience platform to make campus-wide announcements or targeted announcements based on user persona (e.g., faculty or staff). The value of Ellucian Experience will grow as more applications are added through the Experience software development kit (SDK) that Ellucian is providing to customers and partners.

For more information, visit: https://www.ellucian.com/solutions/ellucian-experience.


News Type
Press Release
News Categories
Company News

Key takeaways

  • Past Ellucian Live speakers include authors, innovators, activists, and more.
  • 2021 featured speakers include Mindy Kaling and Adam Grant.

With less than a month to go before Ellucian Live 2021 kicks off, take a moment to check out some of our past speakers and their accomplishments since taking the Ellucian Live stage.

Jill Biden, Opening Keynote Speaker, 2018

The years since 2018 have been continued to be busy for Jill Biden. After more than a year of campaigning alongside her husband, now-President Joe Biden, she became First Lady of the United States after the 2020 election.

As Second Lady of the United States during the Obama-Biden administration from 2009–2017, Dr. Biden focused on advocating for military families, education, and community colleges. As an educator herself, Dr. Biden “worked to underscore the critical role of community colleges in the nation’s economy.”

Dr. Biden’s memoir, Where the Light Enters: Building a Family, Discovering Myself, was published in 2019. And, in 2020, she published her second children’s book, JOEY: The Story of Joe Biden.

Now, as First Lady, Dr. Biden continues to focus on education and military families. She is also a professor of writing at Northern Virginia Community College.

Deng Thiak Adut, General Session Speaker, 2016

At just six years old, Deng Thiak Adut was forced to fight for the Sudan People’s Liberation Army in a civil war that killed two million people between 1983 and 2005. He writes about his harrowing experiences in his memoir, Songs of a War Boy, published in 2016.

Now 37 years old, Adut is a successful lawyer in Sydney. He aids refugees in finding asylum in Australia, and dedicates much of his work to helping Sydney’s Sudanese community.

Along with the release of his book, 2016 was also the year Adut established the John Mac Foundation. Named after Adut’s brother, who was tragically killed in 2014, the foundation helps “people from refuge, humanitarian, and other backgrounds to access higher education.”

The foundation also works in South Sudan to “support the fledgling legal justice system.”

In 2017, Adut was named New South Wales Australian of the Year.

Jane McGonial, Closing Keynote Speaker, 2012

Jane McGonigal has also been busy since speaking at Ellucian Live in 2012. The world-renowned game developer, author, and inventor “believes game designers are on a humanitarian mission.” Her game, SuperBetter, supports this effort.

The game, which has helped more than a million people with depression, anxiety, and chronic pain, is considered “the best evidence-based design for health behavior change.”

In 2016, McGonigal published her second book, SuperBetter: The Power of Living Gamefully.

Her latest project is the Ethical OS, a toolkit to tackle challenges brought on by new technologies. This latest work has been featured in Wired and on NPR, and is currently used by universities, start-ups, and leading companies.

McGonigal currently teaches a course on “How to Think Like a Futurist” at Stanford University.

Bert Jacobs (Life is Good), Opening Keynote Speaker, 2013

Life is Good co-founder and CEO (Chief Executive Optimist) Bert Jacobs opened Ellucian Live in 2013. Since then, Jacobs has continued to share his strategies for inspiring optimism in business and beyond.

In 2015, Jacobs co-authored Life is Good: The Book/How to Live with Purpose and Enjoy the Ride, aiming to “inspire others to choose optimism and grow the good in their lives.” And along with his brother and Life is Good co-founder, John, Jacobs appeared on the podcast How I Built This in 2019.

Earvin “Magic” Johnson, General Session Speaker, 2016

Former NBA player Earvin “Magic” Johnson has spent the last 20 years focused on business, rather than basketball.

His most recent endeavors include investments in minority-owned tech companies. These include Uncharted Power, a data infrastructure company; ShotTracker, makers of wearable tech for basketball players; and Jopwell, a diversity and hiring recruiting platform.

In August 2020, amid the COVID-19 pandemic, Johnson’s EquiTrust Life Insurance Co. helped fund $225 million in Paycheck Protection Program loans for women and minority businesses.

Malala Yousafzai, Closing Keynote Speaker, 2018

The youngest Ellucian Live speaker to date, Malala Yousafzai is also the youngest Nobel Peace Prize recipient. In 2014, Yousafzai received the prestigious award at age 17.

Since then, Yousafzai has graduated from the University of Oxford. Through her foundation, the Malala Fund, she has continued to fight for girls worldwide to have access to education.

In March 2021, Yousafzai announced her move to the silver screen. In partnership with Apple, she’ll develop new programming for children, including dramas, documentaries, comedies, animation, and more.

Tara Westover, Opening Keynote Speaker, 2019

Like Yousafzai, author Tara Westover is an advocate for education. When she spoke at Ellucian Live in 2019, her best-selling memoir, Educated, had just been published the previous year.

In the years since, she’s gone on to speak about education and America’s urban/rural divide. Her often-quoted commencement address at Northeastern in 2019 encouraged graduates to “embrace their un-Instagrammable selves.”

Currently, Westover is a senior research fellow at the Shorenstein Center at Harvard.

Save your (virtual) seat for Ellucian Live 2021, April 12-14, featuring speakers Mindy Kaling and Adam Grant.

Where are they now? 10 years of Ellucian Live speakers

From Jill Biden to Magic Johnson, check out the impressive list of past Ellucian Live speakers and catch up on what they’re up to now—plus register for our 2021 virtual event.

Teaser Text

From Jill Biden to Magic Johnson, catch up on what previous Ellucian Live speakers are up to now.


Key takeaways

  • Advisors go beyond customer support and serve as an extension of your team
  • Services can help you maintain business continuity, enhance performance and agility, and gain long-term value out of your investments
  • The right partnership will help you build a roadmap for success, plan for change, and innovate for the future

Gaining the right level of ongoing support and guidance that align with institutional goals, objectives, and situation can be challenging. Learn how five institutional leaders were able to achieve their key strategic goals with the help of Ellucian Advisory Services.

Advisory Services provided us with the recommendations and assistance we needed to understand our technical requirements and establish a roadmap to help us achieve our goals. Having a solid strategy in place allowed us to reallocate more resources to prepare and enable our team for a successful launch.

John Bax, Chief Information Officer, Lincoln University
How 5 colleges achieved key strategic goals

5 institutional leaders share their successes

Teaser Text

Learn how Ellucian Advisory Services helped 5 institutional leaders achieved their key strategic goals.

Consider your Ellucian consultant a personal advisor and member of your team.

We know higher education like no other tech company. Let our experts guide and help you maximize the value of your Ellucian solutions.

Ellucian Advisory Services
Take Advantage of Our Experts
Take advantage of our experts
With a portfolio exclusive to higher ed, Ellucian Advisors are experienced in delivering the tailored solutions to your campus.
Stay on Track
Stay on track
Our Advisors are ready to quickly jump into working with you while maintaining a timeline that works well for your institution.
Gain a New Team Member without FTE costs
Gain a new team member without FTE costs
Consider your assigned advisor one of your own. Ensure continuity and knowledge of your institution—and save time and money.


Ellucian advisors build and maintain plans customized to your institution so you can meet your goals and deadlines—and ensure success.

Our advisors help you save time, cut costs, and improve the experiences of you students, faculty, and staff.

Advisors connect with weekly calls, give access to Ellucian resources, and participate in knowledge-sharing sessions.

We offer support and problem-solving, while allowing your institution to maintain its own agenda.


Key takeaways

  • Give assignments more meaning by asking students to connect coursework to issues that matter to them
  • Give students a choice in assignment development by allowing them to choose (or vote as a class) on topics and formats
  • Solicit multiple points of view through research assignments

In a remote environment, it can be challenging (but not impossible!) to recreate the engagement and camaraderie of your in-person courses. Try these five proven strategies for connecting with your students, improving class collaboration, and increasing the quality of class discussion and coursework.

Build your students’ conversational skills by assigning interviews with guest speakers, class presentations, and student-led teaching.

Connect five - 5 engagement strategies for bringing out the best in your online students

5 engagement strategies for bringing out the best in your online students

Leana M. Bowman
Leana M. Bowman
Senior Specialist
Teaser Text

Peer advice for improving engagement, discussion, and coursework in the online classroom.

CHALLENGE: Ensuring a secure environment

Muskegon Community College (MCC) recognizes the critical importance of cybersecurity in today’s educational landscape. MCC’s IT partner, Ellucian, identified and eliminated a virus attack that was quickly neutralized without the university suffering a data breach, data loss, or financial loss. MCC and Ellucian’s efforts were recognized by the United States Federal Bureau of Investigation as a best practice, setting an example for other institutions.


Ellucian Managed Services


  • Rapid identification and elimination of cybersecurity threat
  • Improved institutional reputation
  • Protected personal, financial, and institutional data

Enhanced cybersecurity in an increasingly digital world

Institution Type
Institution Size
Enhanced cybersecurity in an increasingly digital world
Muskegon Community College
Success Story Type

Need support? We're always here to help!


Your one-stop shop for product documentation, assistance, training, and much more.