Quottly is the largest and most comprehensive course and program sharing platform empowering the “Collaboration Movement” in higher education. The platform is one stop shop for student success in registration, transfer equivalency, program and certificates discovery and streamlined pathways to completion. Our seamless SIS integration allows students to use our “One-click Registration” function making the pathway to degree, program and certificate completion faster and more affordable.

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Results

  • Students get a real-time, complete picture of their progress toward a degree
  • Registration is faster and easier than ever
  • Advisors have more time to make deeper connections with students

Summary

Hear a board member, a student, and a dean share their perspectives on how Ellucian Colleague Student Planning helps Mercer County Community College guide their students to on-time graduation. 

Details

Alexandra Salas, dean of the division of innovation, online education, and student success at Mercer County Community College:

Some of the benefits of Colleague Student Planning is that it gives us the flexibility to help students help themselves. Whether you're a part-time advisor, a student success coach, whether you're a faculty member, whether you're new in this whole scheme of advising, if you talk to a student, you can note-take that interaction.  

And then the appropriate person will be able to go back and see exactly when the student was taken care of, what they discussed, and then they can immediately address those students’ concerns. It's a great tool to keep our internal communications in one place in terms of advising.  

It's a wonderful tool for retention, and also for the student because it gives them that level of independence where they can begin to see what their academic plan is going to look like a couple of semesters out. Plus, they can track their progress. 

Oscar Trigueros, student, Mercer County Community College: 

Colleague Student Planning is good to see where you're at, at Mercer. What's your GPA? What classes are you currently enrolled in? What classes are still left to be taken? Let's say I don't want to be a liberal arts major anymore. Maybe I want to do business administration. I could just see the new program.  

It'll tell me, OK, you've already satisfied English 101, 102. You just need to take these remaining courses. It's very useful when it comes to that. It also helps you register courses. It tells you what needs to be taken according to the major. So, it already tells you what needs to be done.  

If I wanted to register before, I would need to get in the line at enrollment services, maybe wait 30 minutes. Whereas now I could just go online and find that out in a minute. It's a lot easier. 

Rob Schreyer, dean of health professions, Mercer County Community College:

Colleague Student Planning has had a significant impact on students that I've worked with, and one that really sticks out—where a student had come to me very frustrated and concerned because she thought that she might be running out of financial aid, and that she wasn't necessarily close to achieving her degree of choice. And through using Student Planning, I was able to show her that she could not only look at the track that she was on with her current major, but also be able to switch majors and see how many of those courses would apply to different majors and related fields.  

She actually identified that she was only a few courses away from graduating in a field and a major that she actually would have preferred to have from the start. So, she was really empowered by that, and was then able to go on and complete within the next semester. Those examples are on a regular basis at this point. I think a number of students being able to look at the information on their own, identify the areas of need, identify whether or not they're on track, is something that they're accustomed to doing in other areas of their life. And now to have that in education will truly empower them and motivate them to be able to complete their degrees.  

The impact that Colleague Student Planning is going to have on faculty is really giving them the opportunity to engage with the student, to be able to show the student their progress, and utilizing Student Planning, and Ellucian as a whole. The faculty will have the ability to be truly autonomous in helping implement those changes without necessarily having to go through the process of calling and emailing multiple people. Just doing it automatically, putting notes in, so that everybody's aware and ultimately serving the student in the best manner.  

Students chart their own course to a degree

With Ellucian Colleague® Student Planning, students play a larger role in degree planning.

Author
Alexandra Salas
Dean of the Division of Innovation, Online education, and Student Success
Mercer County Community College
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With Ellucian Colleague® Student Planning, students play a larger role in degree planning.

Advanced Secure Technologies provide technology solutions for the secure issuing of high security printed and electronic degree documents. Our advanced technologies protect degree documents, safeguarding institute’s brands and reputations across the higher education sector. With over 150 years of secure document expertise, we provide our customers with a holistic solution for their secure documents. Our innovative secure document technologies protect millions of degree and qualification documents annually.

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Key takeaways

  • The pandemic has underlined and exacerbated issues in higher ed, both new and old.
  • The digital divide and student inequities are among the top priorities for higher ed leaders.
  • Technology innovation is a key component of success for colleges and universities.

The coronavirus pandemic has created a slew of new challenges for higher education institutions, but that doesn’t mean pre-COVID obstacles have diminished. This period of disruption and impromptu transformation has created a rare opportunity for institutions to reimagine and rebuild higher education from the ground up.

During this year’s Ellucian Live Online event, three higher education associate leaders came together during a panel discussion led by Ellucian President and CEO Laura K. Ipsen and moderated by Executive Editor at The Chronicle Higher Education Liz McMillen. During this eye-opening conversation, panelists recount a year of disruption and examine strategies to overcome future challenges for higher education.

We moved faster than we ever thought we could, we accomplished more than we ever thought we could, and it all happened right before our eyes. And we can't unsee that, thankfully, so once the dust settles, we have a whole new starting point to think about everything. That is something that is really positive. It's amorphous, but it's something to build on in the future.

John O'Brien, President and CEO, EDUCAUSE
A rare opportunity to reinvent

What higher ed experts are saying about the future of education

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This period of disruption has created a rare opportunity for institutions to reimagine and rebuild higher education from the ground up.

Podcast
Welcome to Ellucian Connects
#EllucianConnects for more podcasts featuring #highered trends, tips, tech & more.

What’s the value of enterprise architecture, and how does it fit into the overall strategy of your organisation?

Join Ellucian’s Ian Anderson, Enterprise Architect, and our guest speaker, Marc Lankhorst, Managing Consultant and Chief Technology Evangelist at BiZZdesign, for a discussion about enterprise architecture in the higher education landscape.

Ian and Marc cover how enterprise architecture can help you create a cohesive digital strategy that exists throughout every arm of your institution. They also discuss the growing need for technology innovation and transformation in the face of ever-present disruption.

Key takeaways

  • What is Enterprise Architecture, and how can it be leveraged by organisations in higher education?
  • In the midst of uncertain times, how can Enterprise Architecture help drive digital transformation?
  • What is the importance of creating a cohesive strategy that incorporates every function of your business?

I see organisations speeding up digitization efforts, that they might have had planned already, but suddenly it’s become a matter of survival to move into the digital space...

- Marc Lankhorst
Ian Anderson

Ian Anderson
Enterprise Architect, Ellucian

Marc Lankhorst

Marc Lankhorst
Managing Consultant and Chief Technology Evangelist at BiZZdesign

 

Discover more industry insights and learn how Ellucian is empowering institutions across the world to connect, adapt, and grow.

Podcast: Driving institutional success outcomes with Enterprise Architecture
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What’s the value of enterprise architecture, and how does it fit into the overall strategy of your organisation? During the podcast we discuss enterprise architecture in the higher education landscape.

Campus is the leading web portal and mobile app software and support services provider for Higher Education. With a team of former university executives and technologists, Campus is rapidly replacing outdated portals with a modern, cloud-hosted platform that reduces costs, saves time and connects college constituents with a personalized one-stop-shop so they can thrive and succeed. Campus has offices in Denver (headquarters), New York and Melbourne, and is the flagship product of Ucroo Incorporated.

Web Content Management
Technology
Podcast
Welcome to Ellucian Connects

Ellucian’s higher education experts Kari Branjord, Senior Vice President, Digital Transformation and Ian Anderson, Enterprise Architect discuss how partnership and collaboration, with technology that is up to the task, can help your whole institution to connect, adapt and grow.

Key takeaways

  • How can universities leverage data to build a community for their staff and students?  
  • What is driving the need for collaborative technology in higher education? And, how can collaborative tools increase student engagement?
  • Universities need to ensure that their level of interactivity and interoperability is repeatable and sustainable.

Kari Branjord, Senior Vice President, Digital Transformation, Ellucian
Ian Anderson, Enterprise Architect, Ellucian

Humans connect no matter the circumstances and challenges presented to them. This new reality has opened up new opportunities for collaboration – whether it’s talking to different parts of your institution or using new technologies to connect in different ways. Ellucian gives you an opportunity to streamline efficiencies and take advantage of new possibilities. It’s all rooted in one fact, one ideology, and one belief: we grow together.

When things are changing quickly, the shared knowledge of community is more critical than ever. As part of the We Grow Together series, this episode will focus on the power of community, and we’ll hear from Ellucian experts who are helping institutions reach their goals and driving transformational change through collaboration and technology.

 

Insights - We Grow Together Podcast Series 3 - Together
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As part of the We Grow Together series, this episode will focus on the power of community, and we’ll hear from Ellucian experts who are helping institutions reach their goals and driving transformational change through collaboration and technology.

Podcast
Welcome to Ellucian Connects

Ellucian’s higher education experts Kari Branjord, Senior Vice President, Digital Transformation and Ian Anderson, Enterprise Architect discuss how partnership and collaboration, with technology that is up to the task, can help your whole institution to connect, adapt and grow.

Key takeaways

  • Universities have been urged to make more data-based decisions - what is the first step in creating a data-driven culture? 
  • In what ways are student expectations dictating the digital landscape of higher education institutions?
  •  Learn how the higher ed community is creating a culture of improving and enhancing processes to support the student experience.

Kari Branjord, Senior Vice President, Digital Transformation, Ellucian
Ian Anderson, Enterprise Architect, Ellucian

As part of the We Grow Together series, this episode will look at the theme of higher ed always pushing boundaries. From new student services to innovative technology and the cloud, we look at how institutions across the globe are aiming ever higher. What drives this aim? How does technology help institutions drive this forward?
 
We will wrap up the podcast with a summary on post-normal higher education and how institutions can work together, with students, staff and faculty,  partners and other institutions to learn and grow together to meet their individual goals. 

Insights - We Grow Together Podcast Series 2 - Higher
2
Teaser Text

As part of the We Grow Together series, this episode will look at the theme of higher ed always pushing boundaries.

Article

The purpose of higher education, whether it’s to prepare a person for life or a specific job (or to push the boundaries of research) – is based on a drive for betterment, new knowledge and to constantly redefine our future. 

This enterprising attitude for progression shouldn’t stop at academia – higher ed institutions themselves need to constantly improve, adapt and grow to keep up with changing student and staff expectations. 

Mapping academia 4.0

Digital transformation strategies are pervasive in higher education, with some institutions at the beginning of their journeys and others advancing rapidly. No matter where you are on your journey, it’s important to map what the future may look like, to ensure the software you’re using today is ready for tomorrow. This blog looks at five key areas that are revolutionising the face of higher education: intuitive student information, virtual recruitment, personalised learning, on campus versus online learning and activating the cloud for cost efficiency.

Intuitive student information 


Artificial Intelligence (AI) has long been heralded by retail and e-commerce to understand customer purchasing trends but it has a use in higher ed too. AI can be used to drive better insights to improve the student experience and overall student outcomes. Machine learning can be used to help identify student patterns to gain a better understanding of student behaviour. It enables institutions to respond quickly to identify risks of a student dropping out, predict students that may need extra support to pass exams and pin-point which students may need additional intervention with education fees. 

One institution that has leveraged AI to refine its process of identifying at-risk students is Georgia State University’s. The university’s Student Financial Services team set out to create a system that harnesses AI to provide early alerts and extra insight to help staff offer the right interventions.

By applying AI analytics to the vast amount of data in the university’s student information system (SIS), the team developed a new platform to help students pay for their studies. Thanks to the hard work behind the scenes, one year since launching the programme, the university served twice as many students without increasing staffing levels and students who sought assistance were 20.6 percent more likely to complete all financial-aid requirements and bring their balances down to zero. 

Virtual recruitment 


Student recruiters will use a mix of digital and face to face approaches, both in the immediate post-COVID future but also in a bid to broaden recruitment opportunities across the globe. 

Virtual student interaction has already moved outside the lecture room, with recruitment set to leverage digital technologies. As one in six high school seniors in the US who originally planned on attending a four-year university before the coronavirus pandemic are now considering a different path, it is imperative student recruiters adapt – and quickly – to keep prospective students engaged and interested. 

Whether students are engaging with key department staff and student leaders on their own time or through planned virtual meetings, they need to be able to access key information in flexible, and digestible ways.  Read more here

Customized and personalized learning


The personal demand principle, created because of technology’s ability to serve personalised data to users, means that students and staff in higher ed are moving to a model where they access information when it is relevant to them, whether it’s on their phone out and about on campus or on their laptop. 

This impacts on not only the courses offered to students, with a greater level of personalisation than previously required, but also creates an expectation shift that goes beyond education delivery. Students and staff expect to be able to access the information they need, when they need it. This has implications for data access behind the scenes. For example, if a student makes a change to their address information, staff expect that information to be updated quickly so whenever they run a report on student information, it is always up to date and accurate. 

This is where solutions such as the Ellucian Ethos platform can offer an advantage. The software platform establishes a uniform data structure, integrating Ellucian, partner and institution applications to enable informed decision making across campuses and programs. 

One institution to do this was Southern New Hampshire University, who partnered with Ellucian to integrate Ethos and MuleSoft with its internal processes for real-time data reaction. 

Toby Carroll, Director of Development and Integrations, Southern New Hampshire University, explains: “An advisor can now contact a student if they get a failing grade, and they’re going to know that within a very short period of time.

“Before we put this system in place, once you clicked your application, it would take 15-20 minutes before that would even get in front of an advisor, it would be put on a spreadsheet, and you’d see it the next day. Now, from the time that you say yep, I think I’m interested in SNHU, within six seconds, an advisor can call you and start to talk to you about your options at SNHU.”

On campus versus online 


Two sectors that remained open and active to deliver services amidst the coronavirus pandemic were healthcare and education. For a sector that largely hadn’t changed in 400 years, higher education had to adapt – and adapt quickly. Students who were used to being taught on campus saw their courses switch to online delivery. Whilst the world emerges from this pandemic, it’s arguable that many institutions will need to continue to deliver a mix of on campus and online learning. 

For example, how will international students continue learning when they can’t travel to the country in which they study? And how will we continue to meet the changing expectations of students, who may now be used to learning predominantly online?  The answer is in a blend of on campus and online learning. 

By adapting course delivery in the immediate post-pandemic world, institutions will be able to stand out and attract new students whilst driving revenue when budgets are feeling the pinch. The key is crafting courses that are insightful, meaningful and effective and ensuring the software backing up online learning services is robust and efficient. 

You can read more about recommended strategies for effective teaching online here
 

Revenue down, costs up


Institutions will be looking at ways to reduce labor costs, improve efficiencies and ensure teams are focused on improvements to deliver great experiences. Preparing for a move to the cloud is essential for institutions looking to cut costs in the long-term delivery of IT services. 

This was the case for Connecticut State Colleges and Universities who when making a switch to the cloud saw their costs drop from $3,000 an hour to run their ERP to just $300 an hour – a meagre 10% of the previous cost. 

Commenting on the move to Ellucian, Joseph Tolisano, Chief Information Officer, Connecticut State Colleges and Universities, said: “Moving… to the Cloud gave us more security, monitoring, and a more cost-effective solution.

“Once we moved to the Cloud, the cost model changed to just over $300 an hour, because you're [Ellucian] maintaining and monitoring those systems 24 hours a day. You're doing all of our upgrades. You provide full DR [disaster recovery] for us.”
 

How will technology help the sector get there? 

Digital transformation strategies are pervasive in higher education, with some institutions at the beginning of their journeys and others well on the road.  

One thing we can be certain of, is that the future will be different than today. Whether it’s meeting changing student and staff expectations, the introduction of new technologies or an unplanned global pandemic, change is inevitable. Therefore, it’s vital you’re able to grow and adapt with the right mix of technology solutions and partners, like Ellucian, to challenge you and support your vision of the future. 

To learn more about the role of technology in empowering change in higher education, you can read our latest blog here

Insights Image - The Roadmap Higher Education 4.0
Ellucian
Ellucian
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The roadmap to the future of Higher Education

Article

Key takeaways

  • Higher education institutions can keep ahead of the curve through the integration of synergic technology
  • Think of technology as a tool to enhance student engagement
  • Share data and enable a data-driven culture

As technology evolves, so does the higher education campus. For example, student enrollment is becoming digitalized, with online enrollment systems instantly adding registration information to one centralized database.

Coronavirus has also been a driving force for institutions choosing to devise their digital transformation strategy. This is even more so the cause because of the pandemic. Institutions are expected to remain competitive while maintaining expectations for students, staff and faculty.

One way higher education institutions can keep ahead of the curve is through the integration of synergic technology. Students and staff are now accustomed to collaborative technology in their personal lives. Whether it’s the ability to control home heating systems with their phone, to e-Calendars giving reminders of events, to instant messaging platforms aiding communication, staying connected has become an integral part of everyday life.

The modern student, staff member or faculty advisor has become accustomed to using technology in everyday life, and they expect the same from higher education institutions. From the way an institution registers and stores student data, to updating grades on a centralized app, if a campus wants to keep up with their students and staff, it needs to embrace collaborative technology.

Higher student engagement

It’s easy to think of technology as a distraction, instead of a tool to enhance student engagement. It’s commonplace for students to use their phones and tablets as their chief information source, so it makes sense for students to have access to their progress, grades, campus news and more, from their mobiles or tablets.

A 2016 survey by Ellucian has shown that 98% of students want their schools, colleges and universities to use their personal data in order to enhance their time and experience in higher education.

When students have increased access to resources, information and tools, they can take control of their education and direct their own learning. This, in turn, means that they will achieve more, and build a better rapport with university staff.

For example, when Wake Technical Community College received a Project COMPASS is a U.S. Department of Education First in the World grant, they wanted to find an innovative solution to increase their student engagement and success rates for online students.

They had identified that there were persistent, “achievement gaps between students of color and their counterparts”, and wanted to improve the retention rates and the success rates of online students through collaborative teaching methodologies.

They decided to leverage their existing technology and implement Ellucian Colleague®, which meant they could create academic plans to help students stay on track for academic program completion and graduation. They used data to determine baseline and create control and test groups. As a result, they improved withdrawal and success rates by six percentage points for students overall, and 10 percentage points for students of color.

Enabling a data-driven culture

When departments, campuses and silos of a university communicate and share data, they have the ability to better understand what their students and staff want and need. This communication also makes it much easier for institutions to identify and solve common challenges.

This was echoed by Bakersfield College. They aimed to create seamless transitions for students transferring from Bakersfield to their local university and knew the best way to do this was through data-sharing. They used Ellucian Banner® as their data repository to manage critical student information and deliver services to keep them on track.

They were able to identify and pull pieces of data information regarding curriculum, student course-taking patterns, and more. Departments would communicate and store data in one central place, that was easy to access and interpret.

This meant Bakersfield could create a seamless transition for students who were taking courses at the community college and transfer this information to their local university smoothly. In doing this, they were able to increase the number of degrees awarded, the number of students who successfully transferred, and overall student experience.

Automating workflow

Automation in the higher education landscape can maximize efficiency, save time and eliminate waste, all of which will have a positive impact on workflow. This automation can be implemented on a micro and macro-level, whether it’s from free, easy-to-use apps that lecturers can implement, or a SIS (student information system) that eliminates time-consuming everyday tasks.

Becker College had a slow and broken system where they were using PDFs and Word documents to create forms for the students, staff, faculty, and adjuncts. This process was made even more cumbersome because there wasn’t a single, campus-wide source for forms. Different departments would have their own ways of creating a form, which meant there were inconsistencies with the data that was uploaded onto the system, creating many challenges.

In 2017, Becker College started to look for ways to automate this process and many others, while increasing efficiencies across its two campuses. The institution decided to implement Ellucian Workflow to boost efficiency and coordinate the flow of information across each campus. They were eager to implement the system because of its integration with Ellucian Colleague, the institution’s ERP (enterprise resource planning system).

In doing this, Becker had better control and access to forms, and errors were significantly reduced. Additionally, they were able to process new hires in one day, rather than two-and-a-half weeks.

Conclusion

When higher education institutions embrace innovation for internal processes, they can improve how faculty and staff work together, and the student experience becomes prioritized. Easy-to-use, collaborative technology will become ingrained in pedagogy, giving students, staff and faculty a seamless user experience.

Why the modern campus will rely on collaboration technology

Why the modern campus will rely on collaboration technology

Ellucian
Ellucian
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When institutions implement the right technology, it will give students, staff and faculty flexibility and enhance their academic experience. Find out more.

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