Source With Agility and Efficiency

Create and launch sourcing events more efficiently with flexible tools and templates.

Improve Collaboration and Engagement

Create active relationships with evaluators and suppliers to deliver greater sourcing outcomes.

Create a Unified Infrastructure

Capture, monitor, and manage supply chain data for consistent control and accurate insight.

Reduce Costs and Mitigate Risk

Measure vendor performance spend against procurement purchases and reduce errors.

Ready to get strategic about sourcing?

At a time when every transaction needs to be strategically sourced, Ellucian is partnering with higher ed institutions to create a unified and collaborative supplier community. Ellucian Supplier Management provides the capabilities you need to launch and manage sourcing events, collaborate with suppliers, and deliver services to every stakeholder.

Onboard suppliers with ease

Invite suppliers to register online and submit their information for review and approval. Manage supplier approvals by automatically routing information to the appropriate parties.

Accelerate supplier engagement

Collaborate with suppliers all through a convenient portal enabling you to manage responses, view the status of events, and receive alerts and notifications.

Mitigate risk and fraud

Ensure the accuracy and reliability of your supplier data to reduce the risk of fraud and streamline payment transactions and procurement processes.

Source with intelligence

Launch, publish, and evaluate complex events from a single platform. Establish evaluation and approval workflows to help your teams make pinpoint decisions. Award bids to a single supplier, multiple suppliers, or by line item.

Structure bids for greater impact

Structure events that align with your specific sourcing strategy. Issue sealed or unsealed bids, assign weights and scores to sections, include line item bidding, and publish the terms and conditions your institution requires.

Simplify evaluations

Gather and review requirements using assigned roles and committees, notifications, and communication workflows.

Features include

Align your sourcing strategies with your institutional mission

Ellucian Supplier Management

With Ellucian Supplier Management, bids and solicitations can be handled seamlessly online. When the college closed for the pandemic, we were able to continue processing those solicitations.

Roxanne Venegas, Purchasing Manager | Joliet Junior College

Ellucian Supplier Management

Optimize your sourcing strategy to ensure expedited delivery of goods and services.

Ellucian Supplier Management
Welcome to Ellucian Connects
#EllucianConnects for more podcasts featuring #highered trends, tips, tech & more.

What’s the value of enterprise architecture, and how does it fit into the overall strategy of your organisation?

Join Ellucian’s Ian Anderson, Enterprise Architect, and our guest speaker, Marc Lankhorst, Managing Consultant and Chief Technology Evangelist at BiZZdesign, for a discussion about enterprise architecture in the higher education landscape.

Ian and Marc cover how enterprise architecture can help you create a cohesive digital strategy that exists throughout every arm of your institution. They also discuss the growing need for technology innovation and transformation in the face of ever-present disruption.

Key takeaways

  • What is Enterprise Architecture, and how can it be leveraged by organisations in higher education?
  • In the midst of uncertain times, how can Enterprise Architecture help drive digital transformation?
  • What is the importance of creating a cohesive strategy that incorporates every function of your business?

I see organisations speeding up digitization efforts, that they might have had planned already, but suddenly it’s become a matter of survival to move into the digital space...

- Marc Lankhorst
Ian Anderson

Ian Anderson
Enterprise Architect, Ellucian

Marc Lankhorst

Marc Lankhorst
Managing Consultant and Chief Technology Evangelist at BiZZdesign


Discover more industry insights and learn how Ellucian is empowering institutions across the world to connect, adapt, and grow.

Podcast: Driving institutional success outcomes with Enterprise Architecture
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What’s the value of enterprise architecture, and how does it fit into the overall strategy of your organisation? During the podcast we discuss enterprise architecture in the higher education landscape.

Welcome to Ellucian Connects

Ellucian’s higher education experts Kari Branjord, Senior Vice President, Digital Transformation and Ian Anderson, Enterprise Architect discuss how partnership and collaboration, with technology that is up to the task, can help your whole institution to connect, adapt and grow.

Key takeaways

  • How can universities leverage data to build a community for their staff and students?  
  • What is driving the need for collaborative technology in higher education? And, how can collaborative tools increase student engagement?
  • Universities need to ensure that their level of interactivity and interoperability is repeatable and sustainable.

Kari Branjord, Senior Vice President, Digital Transformation, Ellucian
Ian Anderson, Enterprise Architect, Ellucian

Humans connect no matter the circumstances and challenges presented to them. This new reality has opened up new opportunities for collaboration – whether it’s talking to different parts of your institution or using new technologies to connect in different ways. Ellucian gives you an opportunity to streamline efficiencies and take advantage of new possibilities. It’s all rooted in one fact, one ideology, and one belief: we grow together.

When things are changing quickly, the shared knowledge of community is more critical than ever. As part of the We Grow Together series, this episode will focus on the power of community, and we’ll hear from Ellucian experts who are helping institutions reach their goals and driving transformational change through collaboration and technology.


Insights - We Grow Together Podcast Series 3 - Together
Teaser Text

As part of the We Grow Together series, this episode will focus on the power of community, and we’ll hear from Ellucian experts who are helping institutions reach their goals and driving transformational change through collaboration and technology.

Welcome to Ellucian Connects

Ellucian’s higher education experts Kari Branjord, Senior Vice President, Digital Transformation and Ian Anderson, Enterprise Architect discuss how partnership and collaboration, with technology that is up to the task, can help your whole institution to connect, adapt and grow.

Key takeaways

  • Universities have been urged to make more data-based decisions - what is the first step in creating a data-driven culture? 
  • In what ways are student expectations dictating the digital landscape of higher education institutions?
  •  Learn how the higher ed community is creating a culture of improving and enhancing processes to support the student experience.

Kari Branjord, Senior Vice President, Digital Transformation, Ellucian
Ian Anderson, Enterprise Architect, Ellucian

As part of the We Grow Together series, this episode will look at the theme of higher ed always pushing boundaries. From new student services to innovative technology and the cloud, we look at how institutions across the globe are aiming ever higher. What drives this aim? How does technology help institutions drive this forward?
We will wrap up the podcast with a summary on post-normal higher education and how institutions can work together, with students, staff and faculty,  partners and other institutions to learn and grow together to meet their individual goals. 

Insights - We Grow Together Podcast Series 2 - Higher
Teaser Text

As part of the We Grow Together series, this episode will look at the theme of higher ed always pushing boundaries.


The purpose of higher education, whether it’s to prepare a person for life or a specific job (or to push the boundaries of research) – is based on a drive for betterment, new knowledge and to constantly redefine our future. 

This enterprising attitude for progression shouldn’t stop at academia – higher ed institutions themselves need to constantly improve, adapt and grow to keep up with changing student and staff expectations. 

Mapping academia 4.0

Digital transformation strategies are pervasive in higher education, with some institutions at the beginning of their journeys and others advancing rapidly. No matter where you are on your journey, it’s important to map what the future may look like, to ensure the software you’re using today is ready for tomorrow. This blog looks at five key areas that are revolutionising the face of higher education: intuitive student information, virtual recruitment, personalised learning, on campus versus online learning and activating the cloud for cost efficiency.

Intuitive student information 

Artificial Intelligence (AI) has long been heralded by retail and e-commerce to understand customer purchasing trends but it has a use in higher ed too. AI can be used to drive better insights to improve the student experience and overall student outcomes. Machine learning can be used to help identify student patterns to gain a better understanding of student behaviour. It enables institutions to respond quickly to identify risks of a student dropping out, predict students that may need extra support to pass exams and pin-point which students may need additional intervention with education fees. 

One institution that has leveraged AI to refine its process of identifying at-risk students is Georgia State University’s. The university’s Student Financial Services team set out to create a system that harnesses AI to provide early alerts and extra insight to help staff offer the right interventions.

By applying AI analytics to the vast amount of data in the university’s student information system (SIS), the team developed a new platform to help students pay for their studies. Thanks to the hard work behind the scenes, one year since launching the programme, the university served twice as many students without increasing staffing levels and students who sought assistance were 20.6 percent more likely to complete all financial-aid requirements and bring their balances down to zero. 

Virtual recruitment 

Student recruiters will use a mix of digital and face to face approaches, both in the immediate post-COVID future but also in a bid to broaden recruitment opportunities across the globe. 

Virtual student interaction has already moved outside the lecture room, with recruitment set to leverage digital technologies. As one in six high school seniors in the US who originally planned on attending a four-year university before the coronavirus pandemic are now considering a different path, it is imperative student recruiters adapt – and quickly – to keep prospective students engaged and interested. 

Whether students are engaging with key department staff and student leaders on their own time or through planned virtual meetings, they need to be able to access key information in flexible, and digestible ways.  Read more here

Customized and personalized learning

The personal demand principle, created because of technology’s ability to serve personalised data to users, means that students and staff in higher ed are moving to a model where they access information when it is relevant to them, whether it’s on their phone out and about on campus or on their laptop. 

This impacts on not only the courses offered to students, with a greater level of personalisation than previously required, but also creates an expectation shift that goes beyond education delivery. Students and staff expect to be able to access the information they need, when they need it. This has implications for data access behind the scenes. For example, if a student makes a change to their address information, staff expect that information to be updated quickly so whenever they run a report on student information, it is always up to date and accurate. 

This is where solutions such as the Ellucian Ethos platform can offer an advantage. The software platform establishes a uniform data structure, integrating Ellucian, partner and institution applications to enable informed decision making across campuses and programs. 

One institution to do this was Southern New Hampshire University, who partnered with Ellucian to integrate Ethos and MuleSoft with its internal processes for real-time data reaction. 

Toby Carroll, Director of Development and Integrations, Southern New Hampshire University, explains: “An advisor can now contact a student if they get a failing grade, and they’re going to know that within a very short period of time.

“Before we put this system in place, once you clicked your application, it would take 15-20 minutes before that would even get in front of an advisor, it would be put on a spreadsheet, and you’d see it the next day. Now, from the time that you say yep, I think I’m interested in SNHU, within six seconds, an advisor can call you and start to talk to you about your options at SNHU.”

On campus versus online 

Two sectors that remained open and active to deliver services amidst the coronavirus pandemic were healthcare and education. For a sector that largely hadn’t changed in 400 years, higher education had to adapt – and adapt quickly. Students who were used to being taught on campus saw their courses switch to online delivery. Whilst the world emerges from this pandemic, it’s arguable that many institutions will need to continue to deliver a mix of on campus and online learning. 

For example, how will international students continue learning when they can’t travel to the country in which they study? And how will we continue to meet the changing expectations of students, who may now be used to learning predominantly online?  The answer is in a blend of on campus and online learning. 

By adapting course delivery in the immediate post-pandemic world, institutions will be able to stand out and attract new students whilst driving revenue when budgets are feeling the pinch. The key is crafting courses that are insightful, meaningful and effective and ensuring the software backing up online learning services is robust and efficient. 

You can read more about recommended strategies for effective teaching online here

Revenue down, costs up

Institutions will be looking at ways to reduce labor costs, improve efficiencies and ensure teams are focused on improvements to deliver great experiences. Preparing for a move to the cloud is essential for institutions looking to cut costs in the long-term delivery of IT services. 

This was the case for Connecticut State Colleges and Universities who when making a switch to the cloud saw their costs drop from $3,000 an hour to run their ERP to just $300 an hour – a meagre 10% of the previous cost. 

Commenting on the move to Ellucian, Joseph Tolisano, Chief Information Officer, Connecticut State Colleges and Universities, said: “Moving… to the Cloud gave us more security, monitoring, and a more cost-effective solution.

“Once we moved to the Cloud, the cost model changed to just over $300 an hour, because you're [Ellucian] maintaining and monitoring those systems 24 hours a day. You're doing all of our upgrades. You provide full DR [disaster recovery] for us.”

How will technology help the sector get there? 

Digital transformation strategies are pervasive in higher education, with some institutions at the beginning of their journeys and others well on the road.  

One thing we can be certain of, is that the future will be different than today. Whether it’s meeting changing student and staff expectations, the introduction of new technologies or an unplanned global pandemic, change is inevitable. Therefore, it’s vital you’re able to grow and adapt with the right mix of technology solutions and partners, like Ellucian, to challenge you and support your vision of the future. 

To learn more about the role of technology in empowering change in higher education, you can read our latest blog here

Insights Image - The Roadmap Higher Education 4.0
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The roadmap to the future of Higher Education


Key takeaways

  • Higher education institutions can keep ahead of the curve through the integration of synergic technology
  • Think of technology as a tool to enhance student engagement
  • Share data and enable a data-driven culture

As technology evolves, so does the higher education campus. For example, student enrollment is becoming digitalized, with online enrollment systems instantly adding registration information to one centralized database.

Coronavirus has also been a driving force for institutions choosing to devise their digital transformation strategy. This is even more so the cause because of the pandemic. Institutions are expected to remain competitive while maintaining expectations for students, staff and faculty.

One way higher education institutions can keep ahead of the curve is through the integration of synergic technology. Students and staff are now accustomed to collaborative technology in their personal lives. Whether it’s the ability to control home heating systems with their phone, to e-Calendars giving reminders of events, to instant messaging platforms aiding communication, staying connected has become an integral part of everyday life.

The modern student, staff member or faculty advisor has become accustomed to using technology in everyday life, and they expect the same from higher education institutions. From the way an institution registers and stores student data, to updating grades on a centralized app, if a campus wants to keep up with their students and staff, it needs to embrace collaborative technology.

Higher student engagement

It’s easy to think of technology as a distraction, instead of a tool to enhance student engagement. It’s commonplace for students to use their phones and tablets as their chief information source, so it makes sense for students to have access to their progress, grades, campus news and more, from their mobiles or tablets.

A 2016 survey by Ellucian has shown that 98% of students want their schools, colleges and universities to use their personal data in order to enhance their time and experience in higher education.

When students have increased access to resources, information and tools, they can take control of their education and direct their own learning. This, in turn, means that they will achieve more, and build a better rapport with university staff.

For example, when Wake Technical Community College received a Project COMPASS is a U.S. Department of Education First in the World grant, they wanted to find an innovative solution to increase their student engagement and success rates for online students.

They had identified that there were persistent, “achievement gaps between students of color and their counterparts”, and wanted to improve the retention rates and the success rates of online students through collaborative teaching methodologies.

They decided to leverage their existing technology and implement Ellucian Colleague®, which meant they could create academic plans to help students stay on track for academic program completion and graduation. They used data to determine baseline and create control and test groups. As a result, they improved withdrawal and success rates by six percentage points for students overall, and 10 percentage points for students of color.

Enabling a data-driven culture

When departments, campuses and silos of a university communicate and share data, they have the ability to better understand what their students and staff want and need. This communication also makes it much easier for institutions to identify and solve common challenges.

This was echoed by Bakersfield College. They aimed to create seamless transitions for students transferring from Bakersfield to their local university and knew the best way to do this was through data-sharing. They used Ellucian Banner® as their data repository to manage critical student information and deliver services to keep them on track.

They were able to identify and pull pieces of data information regarding curriculum, student course-taking patterns, and more. Departments would communicate and store data in one central place, that was easy to access and interpret.

This meant Bakersfield could create a seamless transition for students who were taking courses at the community college and transfer this information to their local university smoothly. In doing this, they were able to increase the number of degrees awarded, the number of students who successfully transferred, and overall student experience.

Automating workflow

Automation in the higher education landscape can maximize efficiency, save time and eliminate waste, all of which will have a positive impact on workflow. This automation can be implemented on a micro and macro-level, whether it’s from free, easy-to-use apps that lecturers can implement, or a SIS (student information system) that eliminates time-consuming everyday tasks.

Becker College had a slow and broken system where they were using PDFs and Word documents to create forms for the students, staff, faculty, and adjuncts. This process was made even more cumbersome because there wasn’t a single, campus-wide source for forms. Different departments would have their own ways of creating a form, which meant there were inconsistencies with the data that was uploaded onto the system, creating many challenges.

In 2017, Becker College started to look for ways to automate this process and many others, while increasing efficiencies across its two campuses. The institution decided to implement Ellucian Workflow to boost efficiency and coordinate the flow of information across each campus. They were eager to implement the system because of its integration with Ellucian Colleague, the institution’s ERP (enterprise resource planning system).

In doing this, Becker had better control and access to forms, and errors were significantly reduced. Additionally, they were able to process new hires in one day, rather than two-and-a-half weeks.


When higher education institutions embrace innovation for internal processes, they can improve how faculty and staff work together, and the student experience becomes prioritized. Easy-to-use, collaborative technology will become ingrained in pedagogy, giving students, staff and faculty a seamless user experience.

Why the modern campus will rely on collaboration technology

Why the modern campus will rely on collaboration technology

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When institutions implement the right technology, it will give students, staff and faculty flexibility and enhance their academic experience. Find out more.

Welcome to Ellucian Connects

Ellucian’s higher education experts Kari Branjord, Senior Vice President, Digital Transformation and Ian Anderson, Enterprise Architect discuss how partnership and collaboration, with technology that is up to the task, can help your whole institution to connect, adapt and grow.

Key takeaways

  • What does the future look like, and how may it change for the better following the pandemic?
  • In the last decade, the economy changed and shifted under the influences of automation, technology, and skill demands.
  • Now, these changes are accelerating. How can institutions keep up?

Kari Branjord, Senior Vice President, Digital Transformation, Ellucian
Ian Anderson, Enterprise Architect, Ellucian

As part of the We Grow Together series, we will be hearing from Ellucian’s higher education experts on how partnership and collaboration, with technology that is up to the task, can help your whole institution to connect, adapt and grow. The first podcast looks at the theme of growth and change - Grow.

Insights - We Grow Together Podcast Series 1 - Grow
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As part of the We Grow Together series, the first podcast looks at the theme of growth and change - Grow.


Key takeaways

  • Institutions are starting to see how digital solutions can aid business continuity
  • Prolonged disruption causes a range of problems, and makes academic continuity increasingly difficult – what is the solution?
  • Building a resilient network – universities now rely on digital software

The world has experienced pandemics, epidemics and disasters over the years; responding to a crisis isn’t a new experience for many higher education institutions.

From the 1918 Spanish Influenza pandemic that claimed the lives of 500 million people (CDC), to Hurricane Maria in 2017, higher education institutions have put countless emergency response teams together in a bid to minimise future disruption and prepare for the unexpected.

However, gaps in business continuity plans were uncovered when coronavirus came into the public’s consciousness at the beginning of 2020. Governments all over the world put lockdown measures in place, which meant higher education institutions were tasked with moving their resources, processes and practices online, overnight. As a result, their crisis response teams were pushed to the limit, and many fractures in their day-to-day operations were revealed.

In fact, senior writer at The Chronicle of Higher Education, Goldie Blumenstyk, suggested that coronavirus looks like it could be a ‘black swan’ moment for higher ed. A ‘black swan’ event is characterised by its extreme rarity and catastrophic impact, and COVID-19 was arguably the catalyst for many institutions having to devise a digital transformation strategy overnight.

There were blanket cancellations of in-person lessons, many university admissions funnels grinded to a halt and institutions had to transition from working onsite to remote working in a short space of time. In doing this, institutions were able to see the benefits that come with implementing digital solutions specifically designed for higher education.

Blumenstyk writes, “It seems safe to say that this will be not only enormously disruptive but also paradigm changing. The “black swan,” that unforeseen event that changes everything, is upon us.”

A sudden glimpse into the future

Additionally, this ‘black swan’ event has brought many underlying historical problems to light that can no longer be ignored. From admissions and enrollment challenges to limited resources and communications issues, every aspect of how the higher education landscape operates is under scrutiny, and institutions are starting to see how digital solutions can aid business continuity.

It’s also giving students and faculty a glimpse of what the future of higher education could look like, with remote working becoming second nature, and digitalisation at the core of every interaction. A recent report by McKinsey reinforces this notion stating that, “COVID-19 crisis seemingly provides a sudden glimpse into a future world, one in which digital has become central to every interaction, forcing both organizations and individuals further up the adoption curve almost overnight.”

For Oregon State University Foundation, they were able to pivot and adapt when the order for remote work came down. With cloud systems immediately available, their employees were up and running from their home offices within days.

Such fast action enabled the Foundation to establish the Beavers Care Initiative to assist students affected by COVID-19 and support the university in securing philanthropic funding for research and outreach solutions related to the pandemic.

Academic continuity

Universities and colleges take pride in being able to deliver the services that their students, staff and faculty depend on, but prolonged disruption causes a range of problems, and makes academic continuity increasingly difficult.

From frustrated students who are unable to finish their degrees, to financial and unemployment problems and academic planning, coronavirus is threatening the reputation and finances of each institution.

As a result, there’s the risk of disengaged students no longer enrolling due to the disruption with academic and financial services. If enrollment numbers fall, there’s a real possibility that the future of public higher education is in danger, as half of the revenue comes from student tuition.

The University of Louisiana Monroe knew just how important it was for them to keep admissions and enrollment figures steady during COVID-19. At the start of the pandemic, they knew that the repercussions of COVID-19 would have a profound impact on how they operate and decided to put preventative measures in place.

In order to protect their enrollment pipeline and ensure a smooth transition as the team began to work from home, they launched a one-month initiative to waive application fees using their CRM (customer relationship management) system to set-up the promotion, track applicants, and create and send emails. #FreeAppApril, promoted via traditional and social media channels, more than doubled the number of applications compared to the same period last year.

Building a resilient network in a time of crisis

In order to minimise disruption and ensure business continuity, universities are relying on digital software such as CRM systems, student information systems, video conferencing applications and more. This couldn’t be done without the cloud because it can’t be interrupted by anything, be it a power outage or a national emergency. This rapid transformation has given institutions that were once apprehensive about technology the confidence to use digital tools day-to-day.

However, colleges and universities need to do more to build a resilient network that not only ensures business continuity, but keeps staff and students connected during challenging times. Previously, we talked about the importance of creating a data-driven and more collaborative culture within higher education , and this plays a key part in creating an effective academic continuity plan.

When faculty, staff and students are willing to collaborate and embrace change, the institution as a whole becomes more agile, meaning continuity plans will evolve along with the educational ecosystem. This, in turn, will help institutional leaders establish a global understanding of essential services within the institution.

So, whatever the future holds, having the right technology that can evolve alongside the institution itselft as it grows is crucial. Ellucian is committed to actively monitoring and responding to higher education trends, innovations, and challenges, meaning that we are well positioned to innovate and evolve to meet our customers’ changing needs. We’re here to help you grow, together.

Resilience in a world of remote working - how can higher education institutions ensure business continuity and stay connected?

How can higher education institutions ensure business continuity and stay connected?

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Coronavirus becomes a catalyst for higher ed digitalization. Find out how institutions can ensure business continuity and stay connected during disasters.


Key takeaways

  • Technology is critical for enabling growth
  • It is critical that implemented solutions are fit for the future
  • Technology is conduit for change, but also relies on a conducive culture, people and partnerships for true growth

Technology is critical for enabling growth. It drives greater collaboration, which in turn powers community, all key factors in enabling institutions to continue moving forward. But technology does not have the power to drive change in and of itself – it is a conduit for change, and relies on a conducive culture, people and partnerships for true growth.

Transformative technology

Keeping students, faculty, and staff connected is more important than ever before, particularly with the impact of the novel coronavirus still being felt across the globe. Integrated systems and mobile-ready solutions are key to helping institutions stay engaged, no matter the distance. Solutions such as Ellucian Ethos, for example, create an empowered campus by connecting people, process, and technology with a platform built on the higher ed open data model. This connects departments, staff and students in ways that weren’t possible before. It does this by unifying data while leveraging standard integrations and APIs to join up applications used across an institution.

What this then enables, is intuitive decision making, harnessing cross-departmental data to ease administrative burdens and improve the student experience as expectations increase. An accurate picture of the university, enables better decisions to be made, tapping into the specific needs of staff and students to improve experiences and tackle problems, from housing and food to mental health. It’s data-empowered transformation.

To ensure transformative experiences continue, however, it is critical that implemented solutions are fit for the future. Change is constant, after all, so the technology solutions we use should facilitate change, with flexibility at the core. For technology to be truly transformative, it comes down to three factors: solutions, people and partnerships.


Institutions need a clear understanding of their organisation today, but also need IT solutions that are flexible enough to meet future needs. This is where the value of the cloud comes in. The cloud brings greater agility, as scalability is built in. For example, if an institution is seeing a spike in registrations during recruitment, systems can be scaled up and then down when registrations drop, and likewise the applications needed at any time during the day can be scaled, so only the systems that are needed are the ones being used.

Royal Holloway prides itself on being able to continuously evolve and adapt to meet the ever-changing demands of higher education – when they migrated to the cloud, they were able to remove their need to build data centres, and instead focus on high-value projects and updates because more functions were now automated.

Michael Johnson, Chief Information Officer at Royal Holloway said, “There were too many uncoordinated, costly, in-house developments. This was preventing us from keeping up with needed updates. Since transitioning to the cloud, we’ve seen improved costs, and are now able to prioritise strategic investments, such as enhanced self-service.”

Royal Holloway projects cost-savings of £170K annually in effort reduction for academic administrators as a direct result.

Royal Holloway projects cost-savings of £170K annually in effort reduction for academic administrators as a direct result.

This scalability of technology solutions is critical no matter where you are on your digital transformation journey – if you’re not ready for the cloud now, but need to be in five years, your technology should support that requirement.


The role people have in ensuring technology truly makes an impact and drives change is twofold: firstly, it’s having the right mix of people to champion the role of technology and secondly, it’s leveraging the collaborative nature of technology to foster a dynamic, future-focused environment.

As we’ve written earlier in this blog, technology does not beget change, but it does empower it. The key is the strategic use of technology, and that requires the right mix of people – to ensure new best practices are adopted, and that longstanding processes and roles are revised. But this needs to come from the top down, as the institution’s leaders are the ones that set the cultural context within which the technological change is implemented.

Better data visibility enables institutional leaders to make informed decisions – but it also drives communication and collaboration between people. Effective collaboration is a key component of increasing productivity and innovation, and successful institutions embed collaborative discussions into their processes to deliver the growth paved by technology. This approach was fully leveraged by Bryant University when they migrated to the cloud.

VP for Technology at Bryant University, Chuck LoCurto, explains: “Early on, I included the university’s other divisions in the process. I also worked the business case very closely with our CFO and his right-hand person, and the three of us, with input from all the teams, made sure the CFO understood the cost implications. We socialized often and the IT team came into the decision process, because you're not moving to the cloud with just one person saying, ‘We're going to the cloud.’ It has got to be embraced by everybody.”

We explore collaboration and community further in our blog Creating a Community, which you can read here.


By combining partnership, innovation and agility, Ellucian focuses on the specific needs and challenges of institutions, cocreating individual solutions based on a holistic understanding of each institution and its unique needs. To achieve this means asking the challenging questions, and leveraging our knowledge of the higher education sector to keep our customers at the top of their game.

Howard Community College in Maryland, for example, leans on its technology solutions to ensure student success and to help the college operate more efficiently. The success of these solutions is down to the partnership behind them.

Linda Wu, director of administrative information systems at HCC, explains: “Our partnership with Ellucian has been very strategic, not only with looking at what we do today, but what we're thinking about doing tomorrow,” she says. “That's important. It's not just thinking about the partnership today, but also moving forward and thinking about next steps.”

Technology, People and Partnerships – a recipe for growth

Having the right technology solutions, that can evolve with you as you grow, is vital for the higher education sector to continue moving forward. For truly empowered transformation, however, you need the right mix of technology, people and partnerships.

Ellucian’s commitment to actively monitoring and responding to higher education trends, innovations, and challenges means that we are well positioned to innovate and evolve to meet your changing needs. We’re here to help you grow, together.

Technology’s role in empowering change in higher education
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Find out how to ensure technology is effectively leveraged in higher education institutions, and the role people and partnerships play in its success.


As the higher education landscape becomes increasingly competitive, institutions are faced with more pressure to report and account for how their people, programs, and assets perform. This creates an environment of heightened accountability, where organizations are expected to answer questions across a range of processes, identify and anticipate trends, and work as one institution to change and grow.

By playing a key part in ensuring business continuity, the use of advanced data collection and analysis gives institutions the ability to become more profitable, perform better and streamline the way they operate.

Data – fueling a new era of fact-based decision making

While experience and instinct are pivotal, organizations that use data-driven decision-making to gain deeper insights into the needs of students, faculty and the institution will have a competitive edge. When done properly, a well-planned and implemented data-driven strategy can positively impact all areas of both institutional and student success.

Data-driven decision-making gives institutions the opportunity to identify new or missed opportunities, respond to new market conditions, launch innovative services and meet student needs. However, implementing a new database and analytics solution requires more than just flipping a switch and hoping for the best possible outcome.

This is because many institutions have problems with their data. Whether it’s out of date, spread out across numerous systems or difficult to navigate, if these issues aren’t addressed, the full potential of the software won’t ever be realized.

Gaining certainty by laying down the foundations

When institutions review their data and lay the groundwork before they implement software, they’ll have much more flexibility, along with clear continuity and certainty of the future.

The University of La Verne knew just how important it was to resolve any historical challenges if they wanted a solution that would future-proof their system. They wanted an analytics tool that would give them an informed view into the university’s operations, and transform those insights into student success. To do this, they established a solid data governance policy, addressed the integrity of their data on campus, and crafted a change management process to support implementation.

Dr. Todd Britton, chief information officer and associate vice president at the University of La Verne said, “We started to have those conversations around how to address the data integrity and data cleanliness issues that we had. We found that we needed to take a holistic approach to addressing our data governance practice.”

This approach has already seen some excellent results for La Verne, as they’re now able to bring valuable insights to the table so that stakeholders can make data informed decisions that can have real, positive impact for the institution.

Britton said, “It has helped us see what we need to do, where our data is flawed, where it should be adjusted, and what we need to do in terms of practice and policy updates. All of that has helped drive us forward.”

Improved collaboration and insight

When an institution adopts a data-driven culture, collaboration and communication becomes much easier. Many universities and colleges have their campuses spread out and operate in silos, causing a barrier for communication. It’s likely that the history department doesn’t talk to the science department and vice versa, but data can show that they may be facing similar battles.

Whether it's obtaining funding for research or keeping students engaged, when you bring disparate campuses and silos together, it makes it easier to identify and solve common challenges and grow together.

After adopting a higher education ERP (enterprise resource planning) system that helped faculty, staff and students use data in a more structured and organized way, Edinboro University of Pennsylvania were able to build a stronger workforce.

Before they’d integrated this platform, their office of career services was siloed on college campuses. This meant they were operating in isolation, rather than working with other academic and administrative departments in order to effectively approach career development. By implementing a platform that would enable communication and access to data, they were able to create a system that would bring students, departments and the career office together.

As a result, they had seen a dramatic uptick in student engagement, with an impressive 192 percent increase in student appointments. Monica Clem, director of the Office of Career Development at Edinboro said, “We are finding that our resources are getting significantly more attention than in the past, and this is in the first three months of launch. We are excited to see what the first year of data will look like given these early successes.”

Data – an invaluable asset

Data is a key asset for institutions, as it underpins strategy, supports business continuity and enhances overall performance. Whether you have ERP (enterprise resource planning), CRM (customer relationship management) or SIS (student information system), if your technology isn’t up to date, everything suffers, with a real impact on staff and students. It needs to be an integrated system that enables your whole institution to connect, adapt and grow.

With our higher education-focused solutions and flexible pathways to the cloud, you’re not simply getting what you need for the next few years – you’re future-proofing your systems, and enjoying the support of our full team, ready whenever you are, wherever you are, to update, upgrade and uplift your institution’s whole software suite.

So, whatever the future holds, you’ll have the data you need to make a lifetime of difference to your institution – and your students.

The importance of data-driven decision making in higher education

The ramifications of a global pandemic in the daily operations for universities and educational institutions means the development of business resilience plans is key to surviving post-crisis.

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Data-driven decision-making gives institutions the opportunity to identify new or missed opportunities, respond to new market conditions, launch innovative services and meet student needs.

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