The NEW Ellucian Customer Centre
Where are they now?
Customer Centre highlights
Customer Centre Introduction
This video provides an overview of the Customer Centre home page including the components displayed, news and announcements.
Improved Navigation and Menus
This video displays the improved menus and navigation options for the new Customer Centre.
Improved Case Creation
This video highlights the new case creation page, the ideas area, and refining the article view.
Building a Profile
This video highlights how to edit your profile, and new features of the profile section.
Frequently asked questions
If you would like an Ellucian Customer Centre Account, please visit our sign up page and enter the required information. Access to the Ellucian Customer Centre is limited to employees at institutions on an active maintenance agreement supported by Ellucian.
Please note, there is a verification process that occurs for each new registration request. We will review your contact information before approving the request, and some institutions require a simple verification of employment with a current contact at your institution. While approval typically happens quickly, it can take up to five days. Also, please note that the confirmation email granting you access to the Customer Centre after verification comes from [email protected] and may land in your spam/junk folder. Please review this folder as you await approval.
By clicking the Forgotten Password link on the sign in page, you can request a Password Reset link be sent to you. Follow these steps:
- Enter your email address (must be the email address you registered with), or the username you set up when you registered.
- Click the Send Email button, and the reset password link will be sent to your email.
- The link will come from: @okta.com. Make sure this domain is not blocked by your system or not set to fall into your junk/spam folder.
This is the username that you selected when you registered. It is also on the activation email you received from Okta after you created your account.
The @ellucian.me is for system use only, because some directories require usernames to be in email format. You should not use that to access the Ellucian Customer Centre. Just leave the @ellucian.me off, and that is your username.
The lockout occurs after multiple unsuccessful tries to log into the Ellucian Customer Centre. In this case, please send an email to [email protected], and the Ellucian Customer Success Enablement team can generate a Reset Password link which will unlock your account when you activate the link.
When a new contact registers, who is not currently in our database, or if a contact registers with a different email address, not in our database, their employment must be verified before the registration process can continue. An email is sent to a contact at their institution, asking for verification of employment. For this reason, this verification can take up to 5 days. If you have questions about your registration, please send an email to [email protected], and the Ellucian Customer Success Enablement team will assist you.