Call Centre Services

Turn institutional data into a strategic advantage

Superior 24/7/365 customer service for students, staff, and faculty.

Ellucian Call Center Services
A Better Student Experience
A better student experience
Support students with consistent, around-the-clock services and reduced response times, resulting in overall satisfaction.
Cost-Effective Service
Cost-effective service
Provide students with a one-stop quality experience without having to hire more staff, easing your budgetary concerns.
Reduced Response Times
Reduced response times
Our 24/7/365 team scales its services to meet peak calling times and seasonal demands, resulting in quick resolutions.
4.67/5

customer satisfaction rating

>7%

call abandonment rate

75%

average answer speed within 60 seconds

Features

More than 20 years of call center experience in higher education means we deliver a better contact center, aligning our services with your needs.

Our team quickly responds to the needs of your students using aid, admissions, and registration information through your ERP system.

Remain competitive and better understand your admissions and recruiting processes with complete enrolment management services.

Our experienced staff enhances your institution’s outreach efforts to prospective and existing students.

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