Insights

Everything you’d ever want to know about trends, challenges and latest thinking in higher education.

Latest Insights

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Difficult yet rewarding: What students say about navigating the transfer process

Three California college students share the ups and downs of their experience transferring from a two-year institution to a four-year institution.

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How CIOs can impact change at the cabinet level

Today's CIOs need to build partnerships across campus and be a part of the conversations happening at the cabinet level to help drive institutions forward.

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Today's CIOs are student advocates

Taking a student-centered approach helps CIOs improve the student experience and meet the business needs of the institution.

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Multi-Factor Authentication: Your Belt-and-Suspenders Approach

How can institutions lessen the impact of compromised passwords? By implementing multi-factor authentication. Learn more. 

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Enhancing the Student Experience: Digital and Beyond

Increasingly, customer experience is dictating strategy - so how does this affect operations, capabilities and technology in higher education?

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Making the web more inclusive with WCAG 2.1

Web standards help everyone get their work done equally. The updated guidelines provide more accessibility for people with permanent and temporary disabilities.

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How chatbots benefit higher ed

Chatbots provide information quickly, meeting the needs and expectations of students and staff. This primer explains how chatbots work and how they benefit higher ed.

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Build a virtual one stop students love

A virtual one stop helps institutions meet the needs and expectations of current and future students. It's a way to modernise without building a new facility.

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Humanising chatbots to improve the student experience

Well-designed conversational UI allows students to communicate with chatbots the same way they would a person, and provides the services they want and need.