Insights

Everything you’d ever want to know about trends, challenges and latest thinking in higher education.

Latest Insights

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Enhancing the Student Experience: Digital and Beyond

Increasingly, customer experience is dictating strategy - so how does this affect operations, capabilities and technology in higher education?

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Making the web more inclusive with WCAG 2.1

Web standards help everyone get their work done equally. The updated guidelines provide more accessibility for people with permanent and temporary disabilities.

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How chatbots benefit higher ed

Chatbots provide information quickly, meeting the needs and expectations of students and staff. This primer explains how chatbots work and how they benefit higher ed.

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Build a virtual one stop students love

A virtual one stop helps institutions meet the needs and expectations of current and future students. It's a way to modernise without building a new facility.

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Humanising chatbots to improve the student experience

Well-designed conversational UI allows students to communicate with chatbots the same way they would a person, and provides the services they want and need.

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Digital Transformation: Where do you start?

Digital transformation is our new blockchain. However, digital transformation can feel somewhat less tangible than other technology ‘hot topics’ but we must start somewhere.

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Change management doesn’t end at go-live

Once the project is completed, the work isn’t over. Change management is a continuing process.

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Change management: The crucial role of engagement

Getting all the right people together for a project is only half the battle. For effective change management, you must keep everyone engaged.

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The importance of alignment in change management

Looking to make a change at your institution? You’ll need support and alignment to make it work.

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