Turning prospects into donors
- To break through the daily onslaught of news and email, advancement officers need to personalise their communications
- Three top tips for personalising alumni communication: use their names, focus on their interests, and communicate using the right forms of media for their demographic
- This granular approach is critical to remaining competitive and building enduring relationships that start at enrolment and continue through their alumni years
The best advancement officers make sure they do.
Your donors live in a noisy world. Amidst the cacophony of communications, media, and information coming at them each and every day, it's hard to break through.
The key? Make things personal.
Whether communicating in writing, at an event, or over lunch, make sure you speak directly to each prospect’s interests. Otherwise, your message will get thrown out, filtered out, deleted, or plain forgotten.
In a recent paper on moves management–which is the process of engaging prospects in a formal, strategic fashion–I provide a number of tips for making your advancement program more donor-centric at each stage of the relationship. You can download the paper here.
And following are three things you can do right away to make a personal connection with donors:
- Always use names
Research shows that people respond more often and more positively to content that
- comes from an actual person, with an actual name; and
- contains a personal greeting and a relevant message. In fact, donors report feeling five times more engaged when they receive a personalised note from an organisation.
Fortunately, technology has made personalisation increasingly simple. So much so that “Dear Graduate” now seems not just impersonal, but offputting. Take time to personalise greetings, make sure content is relevant, and resist the temptation to send everything to everyone.
Mass communications have simply become old school.
- Focus on their interests not yours
In a 2015 donor loyalty survey , nearly three quarters said communications content impacts whether or not they donate—particularly if it’s about programmes they are uninterested in, is too vague, or contains incorrect information about them.
That’s why, when it comes to engaging donors, listening is as important as talking. Pay attention to what each donor cares about and tailor cultivation and solicitation accordingly.
For example, if an alumnus was active in sports while attending your institution, invite her to a sporting event and discuss opportunities to support the programme. If a major donor expresses interest in medical research while talking to your CEO at an event, make sure that gets recorded and made available to the advancement officer determining the ask.
At every stage of the donor lifecycle, engage prospects on an emotional and personal level. In other words, focus on the giver and not simply the gift.
- Communicate on their terms, not yours
Just like donors have different interests, they also have prefer different methods of communication.
Millennials hold conversations on social media, while many older donors prefer email or snail mail. And within these age groups, preferences still vary by individual.
Pay attention to where, how, and how often certain donors or groups of donors like to be engaged. You’ll be more likely to capture and hold their attention.
The trend toward moves management
Within higher education, I see the most successful institutions implementing a systematic, highly personalised approach to major donor cultivation (I discuss this approach in detail in this white paper on moves management).
Doing so is critical to remaining competitive, and, even more importantly, to building enduring relationships with students from the moment they enroll to the rest of their lives as loyal alumni.
Please leave a Comment about any successes or challenges you’ve faced in personalizing donor engagement.
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