The NEW Ellucian Customer Center

Looking for Ellucian HUB? The Ellucian Customer Center replaces Ellucian HUB with an improved navigation model and overall customer experience. You can sign up or sign in to get started, or you can scroll down to learn more. Enter your current Ellucian credentials to sign in.

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Ellucian Customer Center
 

Ellucian Customer Center: Browser Cache, Cookie and Permissions Checklist

For customers having an issue signing into the new Customer Center, here are some steps you may want take.

  • We first recommend clearing browser history, cookies and cache, along with “allowing” the new url in your browser (especially if you have third-party cookies blocked.)
  • Please do not use previously bookmarked urls. We suggest that you use/bookmark our new url: login.ellucian.com
  • If using Firefox ESR, the most recent 64-bit version is suggested.
  • If using Microsoft Edge, the minimum supported version is 41.1. In order to get the latest version of Edge, you will need to upgrade to the latest version of the Windows 10 operating system. You should verify with your IT department before upgrading your Windows OS.
  • If “Block Third-Party Cookies” is turned on in your preferred browser, you will also want to “allow” the following urls – Allow: ellucian.okta.com and ellucian.flexnetoperations.com (depending on the browser, you may have to add https:// as part of the url)
Steps for “allowing” urls, if needed: For Chrome:
  • Settings
  • Advanced Settings
  • Content Settings
  • Cookies
  • If “Block Third-Party Cookies” is Turned on, allow: ellucian.okta.com and ellucian.flexnetoperations.com
For Firefox: ** If you are using Firefox ESR please update to the latest 64-bit version**
  • Menu icon in top right corner
  • Content Blocking
  • Custom
  • Cookies
  • All Third-Party Cookies
  • Cookies and Site Data
  • Manage Permissions
  • Add https://ellucian.okta.com and https://ellucian.flexnetoperations.com
For Safari: If the steps above do not resolve your issue, please email: [email protected]. Include information about your browser, version, and whether it is 32-bit or 64-bit.

Where are they now?

Community

Advice from fellow users, the latest product news, and tips for keeping your campus running smoothly. You may access Community in the Resources menu of the Customer Center.

Support Center

The support center functions are integrated into the Customer Center. From the menus in the Customer Center you will find all the support items that you previously accessed via the support center.

Roadmaps

Roadmaps are located in the helpful links section of the Customer Center homepage.

Customer Center highlights

Customer Center Intro

Customer Center Introduction

This video provides an overview of the Customer Center home page including the components displayed, news and announcements.

Customer Center Menu

Improved Navigation and Menus

This video displays the improved menus and navigation options for the new Customer Center.

Customer Center Cases

Improved Case Creation

This video highlights the new case creation page, the ideas area, and refining the article view.

Customer Center Profile

Building a Profile

This video highlights how to edit your profile, and new features of the profile section.

Frequently asked questions

If you would like an Ellucian Customer Center Account, please visit our sign up page and enter the required information.  Access to the Ellucian Customer Center is limited to employees at institutions on an active maintenance agreement supported by Ellucian.

Please note, there is a verification process that occurs for each new registration request.  We will review your contact information before approving the request, and some institutions require a simple verification of employment with a current contact at your institution. While approval typically happens quickly, it can take up to five days. Also, please note that the confirmation email granting you access to the Customer Center after verification comes from [email protected] and may land in your spam/junk folder.  Please review this folder as you await approval.

By clicking the Forgotten Password link on the sign in page, you can request a Password Reset link be sent to you. Follow these steps:

  • Enter your email address (must be the email address you registered with), or the username you set up when you registered.
  • Click the Send Email button, and the reset password link will be sent to your email.
  • The link will come from: @okta.com. Make sure this domain is not blocked by your system or not set to fall into your junk/spam folder.

This is the username that you selected when you registered. It is also on the activation email you received from Okta after you created your account.

If you forget your username, please send an email to [email protected]. This will create a Case in the system, and the Ellucian Customer Success Enablement team can provide your username.

The @ellucian.me is for system use only, because some directories require usernames to be in email format. You should not use that to access the Ellucian Customer Center. Just leave the @ellucian.me off, and that is your username.

The lockout occurs after multiple unsuccessful tries to log into the Ellucian Customer Center. In this case, please send an email to [email protected], and the Ellucian Customer Success Enablement team can generate a Reset Password link which will unlock your account when you activate the link.

When a new contact registers, who is not currently in our database, or if a contact registers with a different email address, not in our database, their employment must be verified before the registration process can continue. An email is sent to a contact at their institution, asking for verification of employment. For this reason, this verification can take up to 5 days. If you have questions about your registration, please send an email to [email protected], and the Ellucian Customer Success Enablement team will assist you.

Do you have any other questions?