Cloud Security at Ellucian

Security and availability are top priorities at Ellucian. Our global team of information security and cloud experts work 24/7 to keep our customers’ data private and secure. Learn more about our key infosec practices in our cloud security white paper.

Risk and Compliance

Ellucian aligns itself with industry best practices and complies with key standards and regulations. Ellucian’s information security program is modeled on the ISO 27001 Information Security Management System framework, and we are compliant or align with several international industry security standards and regulations for cloud platform solutions.

Each year, Ellucian retains Ernst & Young LLP to conduct its annual Service Organization Control (SOC) audits. The SOC1 and SOC2 Type II reports are available to customers for review upon request and execution of a non-disclosure agreement. Contact your Customer Success Manager or Sales Representative to request a copy. The SOC3 report is available here.

  • SSAE 18 SOC1, 2, and 3 reporting
  • ISO 27001:2013
  • Cloud Security Alliance (CSA)
  • EDUCAUSE Higher Education Cloud Vendor Assessment Tool (HECVAT)
  • Payment Card Industry Data Security Standard (PCI DSS)
  • NIST 800-171

Privacy

Ellucian is committed to maintaining your confidence and trust.

Incident Response

Ellucian has a detailed incident response plan in place in the event of a security incident, and 24x7 monitoring of its security systems and alerts.

Threat Monitoring

Ellucian utilizes a defense-in-depth approach to security for its cloud service offerings. Ellucian works hard to earn your trust—and keep it.

  • Amazon Web Services (AWS) Inspector and Tenable vulnerability management
  • AWS Guard Duty threat monitoring
  • Google Rapid Response
  • AWS Web Application Firewalls
  • AWS Shield DDoS protection
  • Antivirus/anti-malware
  • Endpoint protection
  • Network security groups
  • Splunk SIEM event monitoring and alerting

Application Security Feature Sheets

Feature Sheets provide an overview of our appsec and development processes, current practices, and industry standards used to secure each application and data—from robust documentation and authentication processes to penetration testing and security controls. Contact your Customer Success Manager or Sales Representative to request a copy.

  • Ellucian Banner (coming soon)
  • Ellucian Ethos (coming soon)
  • Ellucian Colleague (coming soon)
  • Ellucian CRM (coming soon)

Thought leadership and related content

Visit Ellucian’s Insights page to see what’s new with security-related trends, innovations, and challenges.

Responsible Disclosure

We take the security of our systems seriously, and we value the work of the security community. The disclosure of security vulnerabilities to Ellucian helps us keep information secure. We want to thank those of you who have helped so far by honoring you on our Security Researcher Hall of Fame.

Guidelines

We require that all researchers:

  • Make every effort to avoid privacy violations, violation of licensing terms, degradation of user experience, disruption to production systems, and destruction of data during security testing
  • Perform research only within the scope set out below
  • Use the identified communication channels to report vulnerability information to us
  • Keep information about any vulnerabilities you’ve discovered confidential between yourself and Ellucian until we’ve had 90 days to resolve the issue
  • Allow an appropriate amount of time for customers to deploy updates before releasing any specific details of the issue that could harm those customers

If you follow these guidelines when reporting an issue to us, our commitment is to:

  • Work with you to understand and resolve the issue quickly (including an initial confirmation of your report within 72 hours of submission)
  • Recognize your contribution on our Security Researcher Hall of Fame, if you are the first to report the issue and we make a code or configuration change based on the issue

Scope

Customers wishing to perform testing of Ellucian cloud systems must notify Ellucian (via email at [email protected]) and receive confirmation prior to the start of any testing. Such testing must be limited to non-production environments.

Researchers not affiliated with a licensed Ellucian customer should contact [email protected] for additional information prior to testing.

Out of scope

Any services hosted by third-party providers and services are excluded from scope.

In the interest of the safety of our users, staff, the Internet at large, and you as a security researcher, the following test types are also excluded from scope:

  • Findings from physical testing such as office access (e.g. open doors, tailgating)
  • Findings derived primarily from social engineering (e.g. phishing, vishing)
  • Findings from applications or systems not listed in the Scope section
  • UI and UX bugs and spelling mistakes
  • Network level Denial of Service (DoS/DDoS) vulnerabilities
  • Brute force attacks

Please do not submit:

  • Personal information
  • Credit card holder data

Reporting a security vulnerability

If you believe you’ve found a security vulnerability in one of our products or platforms, please contact us by emailing [email protected]. Please include the following details with your report:

  • Description of the location and potential impact of the vulnerability
  • A detailed description of the steps required to reproduce the vulnerability (POC scripts, screenshots, and compressed screen captures are all helpful)
  • Your name/handle and a link (website, Twitter profile, LinkedIn profile, etc.) for recognition in our Security Researcher Hall of Fame.
Ellucian Security and Availability Guide

Security and privacy are integral to fulfilling Ellucian's mission to lead the digital transformation of higher education in the cloud.

Josh Sosnin, Vice President and Chief Information Security Officer at Ellucian

Contact Us

Report a security concern or ask a security question at [email protected]