Managed Services

Strengthen your strategy and execution for improved
institutional performance

Powering institutional performance

Skill gaps, turnover, and misalignments between processes and institutional objectives are all too common. These challenges lead to shortfalls in leadership, infrastructure, and ultimately, a decline in constituent satisfaction and student success. Power your institution’s performance, quickly and more effectively, with Ellucian Managed Services.

Outsourcing services to support your institution

Drive institutional transformation

Institute IT leadership, management, and governance practices to ensure your technology strategy aligns with institutional objectives

Management and operations
Improve management and operations

Deliver a stable and predictable technology environment that supports your institution’s success and growth

Enhance strategy and planning efforts

Strategic Consulting

Align resources to missions and goals, develop effective governance plans, and communicate and lead change.

Academic Operations

Promote academic success across the student lifecycle while increasing efficiency and elevating your competitive advantage.

Grant Services

Find, secure, and manage meaningful grant funding to advance student and institutional success.

David Armstrong, President, STU

Institutions thrive by being effective and efficient with resources

Through a strategic technology partnership, St. Thomas University streamlined processes and improved efficiencies. Watch President David. A. Armstrong, J.D., talk about how the partnership is helping the institution advance and thrive.

Delivering the responsive support your campus needs

Let us partner with you during these times of uncertainty to ensure your institution delivers the support and responsiveness you and your constituents expect and need to succeed.

Academic course design and development

Academic course design and development

Curricular, programmatic and design support in moving courses from an on-campus experience to an online experience.

  • Design a learning experience for remote delivery
  • Focus on student engagement and assessment of learning
  • Enable faculty to have a strong presence in their online classes
Academic technology support

Academic technology support

Comprehensive support of Learning Management Systems (LMS) and associated applications.

  • Provide administration support to focus staff on other priorities
  • Empower faculty and students on the application
  • View reporting and analytics to track progress
Call center support

Call center services

Route technical support inquiries to our experienced 24/7 call center team via web-based, live chat, self-service, and email solutions.

  • Centralize service requests and deliver a consistent experience
  • Quickly resolve LMS, ERP, network, and other technical support issues
  • Expand hours of service to accommodate online learners
Remote system support

Remote system support

Complete technology support for your Ellucian ERP and associated applications.

  • Gain the resources and expertise in essential IT skills
  • Direct upgrades and patches with ease
  • Receive database management and operating system support
Insights - Houston baptist university

Before our partnership with Ellucian, we didn’t understand the level of services that we could have or should have in the IT area. Once Ellucian came in, we started moving forward at light speed. It was a night and day difference.

James Steen, Vice President for Enrollment Management, Houston Baptist University

The Ellucian Approach

Our unique approach makes all the difference.

Documented
$350M+

in ROI across our customer institutions

Servicing
160+

managed services customers

Ranked in the top
100

service providers for the fifth year in a row 1

Rated as the
#1

service provider dedicated to higher education 1

 

[1] Source: IAOP