Managed Services
Strengthen your strategy and execution for improved institutional performance.
Powering institutional performance
Skill gaps, turnover, and misalignments between processes and institutional objectives are all too common. These challenges lead to shortfalls in leadership, infrastructure, and ultimately, a decline in constituent satisfaction and student success. Power your institution’s performance, quickly and more effectively, with Ellucian Managed Services.
Outsourcing services to support your institution
Drive institutional transformation
Institute IT leadership, management, and governance practices to ensure your technology strategy aligns with institutional objectives.
Improve management and operations
Deliver a stable and predictable technology environment that supports your institution’s success and growth.
Enhance strategy and planning efforts
Strategic Consulting
Align resources to missions and goals, develop effective governance plans, and communicate and lead change.
Academic Operations
Promote academic success across the student lifecycle while increasing efficiency and elevating your competitive advantage.
Grant Services
Find, secure, and manage meaningful grant funding to advance student and institutional success.
Institutions thrive by being effective and efficient with resources
Through a strategic technology partnership, St. Thomas University streamlined processes and improved efficiencies. Watch President David. A. Armstrong, J.D., talk about how the partnership is helping the institution advance and thrive.
Delivering the responsive support your campus needs
Let us partner with you during these times of uncertainty to ensure your institution delivers the support and responsiveness you and your constituents expect and need to succeed.
Academic course design and development
Curricular, programmatic and design support in moving courses from an on-campus experience to an online experience.
- Design a learning experience for remote delivery
- Focus on student engagement and assessment of learning
- Enable faculty to have a strong presence in their online classes
Academic technology support
Comprehensive support of Learning Management Systems (LMS) and associated applications.
- Provide administration support to focus staff on other priorities
- Empower faculty and students on the application
- View reporting and analytics to track progress
Call center services
Route technical support inquiries to our experienced 24/7 call center team via web-based, live chat, self-service, and email solutions.
- Centralize service requests and deliver a consistent experience
- Quickly resolve LMS, ERP, network, and other technical support issues
- Expand hours of service to accommodate online learners
Remote system support
Complete technology support for your Ellucian ERP and associated applications.
- Gain the resources and expertise in essential IT skills
- Direct upgrades and patches with ease
- Receive database management and operating system support
Before our partnership with Ellucian, we didn’t understand the level of services that we could have or should have in the IT area. Once Ellucian came in, we started moving forward at light speed. It was a night and day difference.
The Ellucian Approach
Our unique approach makes all the difference.
in ROI across our customer institutions
managed services customers
service providers for the fifth year in a row 1
service provider dedicated to higher education 1
[1] Source: IAOP
