Customer Stories In higher ed, we learn from others. Read on to find out what institutions just like you are doing with Ellucian solutions. Operational Efficiency Facet Topic Services Facet Solutions Under 3,000 3,000 - 5,000 (-) 5,000 - 8,000 8,000 - 15,000 Over 15,000 Facet Institution Size Case Study Video (-) Snapshot Facet Success Story Type 2-year Public Institution Facet Institution Type Reset Filters Services By implementing a call center, SUNY Rockland Community College expanded their help desk services and increased their overall satisfaction rating.