Insights

Everything you’d ever want to know about trends, challenges and latest thinking in higher education.

Latest Insights

Article
Humanizing chatbots to improve the student experience

Well-designed conversational UI allows students to communicate with chatbots the same way they would a person, and provides the services they want and need.

Success Story
Advice for moving to the cloud

Joe Tolisano, CIO, Connecticut Colleges and Universities, shares how the role of IT evolved after a cloud migration.

Article
Change management doesn’t end at go-live

Once the project is completed, the work isn’t over. Change management is a continuing process.

Video
Chatbots on Campus

Hear how students from the College of Science, Technology, and Applied Arts, Trinidad and Tobago (COSTAAT) are using chatbots and how Alexa is helping improve their campus experience.

Success Story
Mobile one-stop shop transforms the student experience

See how Maryville University transforms the student experience with the help of modern, flexible technology solutions.

Success Story
Evaluating the case for cloud

Connecticut State Colleges and Universities explains how its move to the cloud saved money, improved disaster recovery, and increased student-facing time for staff.

Success Story
New student recruitment system supports postgraduate program growth

NUI Galway streamlines the application process with Ellucian CRM Recruit, delivering an improved experience for staff and students.

Success Story
Leading through change

Hear how Pearl River Community College is using technology to support business process improvements.

Article
Change management: The crucial role of engagement

Getting all the right people together for a project is only half the battle. For effective change management, you must keep everyone engaged.

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